Sent my HTC One (M7) to HTC in TX (under warranty, purple tint camera issue) with a shipping label provided by HTC, without the option for a temporary replacement (since I have another phone to use). Tracked shipment to HTC, last entry on HTC's log was that phone was awaiting inspection (for the past two days), yet I got an email from UPS yesterday that a package from HTC is in transit and will arrive tomorrow.
Does HTC abandon updating information once they repair a phone?
How long does it typically take to repair a phone with the purple tint problem?
Or do they just send a replacement?
Does HTC provide the customer information on what they did when the phone is returned?
Thanks for any information from one who has been through this repair cycle.
UPDATE: Just got an email from HTC saying they are sending a "replacement". Tracking shows it went out yesterday. At airport at 4 am today.
Hope this "replacement" is in as good condition as the one I sent in. Mine was pristine.
Does HTC abandon updating information once they repair a phone?
How long does it typically take to repair a phone with the purple tint problem?
Or do they just send a replacement?
Does HTC provide the customer information on what they did when the phone is returned?
Thanks for any information from one who has been through this repair cycle.
UPDATE: Just got an email from HTC saying they are sending a "replacement". Tracking shows it went out yesterday. At airport at 4 am today.
Hope this "replacement" is in as good condition as the one I sent in. Mine was pristine.
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