HTC One on Network Extender fading voice?

[gerrya]

I have the older Verizon Network Extender (SCS-26UC4) and I'm noticing on certain calls the incoming voice will fade and then come back. This is happening on my wife's one as well. I've noticed that it happens to certain people and not others. I have placed some test calls to 800 numbers and there is one that will do it every time and others never do it. When I disconnect the extender the problem goes away. Anyone else experiencing this?

 

[DMBMARKT]

I've had that happen, and I don't have an extender. It seems to happen sometimes when I lower the in-call volume. Like it lowers too much, and then comes back.

 

[texchap]

Thank heavens, someone else is having the same issue. I was on the phone with a Verizon Tech trying to figure out this weird issue. They want to send me a new phone, however I'm not sure that will fix the problem. Today no one could hear me when I made calls. I turned off the extender and all is well. I'm not sure if it's an extender issue of the HTC doesn't play nice with the Extender.

 

[gerrya]

I had the extender before the One and it worked good. My problem is the people can hear me fine, they fade in and out on me. I have 2 HTC One's in the house and they both do it. Verizon has been working this for a month now.

 

[texchap]

That is exactly what is happening to me.

 

[VidJunky]

I've experienced this a little in the past, but didn't think too much of it. Yesterday it was really noticeable. I too have an older extender. I hardly make calls though. I will have to test it this afternoon when I'm out just to see. I've had three other phones on this extender and none of them had this issue, other issues but not this one, and two of those were HTC.

I'm assuming that I come in OK to those I've talked to, but that is based on no one complaining. Again I do not make a lot of calls.

 

[texchap]

I spent time on the phone with tier 2 tech. This is a toughy since the problem is not on the system. Something strange happened during the test. He had me dial the #48 to make sure it was connected to the extender. When he made the call to me it was the best volume level I have ever had on a call while on the extender. In addition, he noted no problems in hearing me. I'm curious if the HTC One is not making a smooth transition to the extender. Maybe if we work together we can solve this.

 

[gerrya]

Did he say dialing #48 and seeing the Network extender icon in the status bar is any different? I would think they are both doing the same thing?

 

[VidJunky]

My guess is the tech didn't know that the One showed the network extender in the notification bar. On my Inc and Rezound the only way to know for sure was #48.

 

[stryper]

What the heck is a network extender never heard of it

having a great day now Free

 

[VidJunky]

What the heck is a network extender never heard of it...

Well for us lucky people who have trouble getting a signal in our homes Verizon sells this router size box that picks up your cellular signal and transmits calls over your internet connection. I have a first gen unit that only does voice but some second or third gen units do voice and data. Only 1X from what I've heard but before I had Wi-Fi I would have loved even that slow connection. It was a one time buy with no contract and worked as long as you have a Verizon agreement. It was supposed to work with other carriers devices but I question that, as I have a Sprint device as my work phone and I get no signal at all even standing next to the thing.

 

[texchap]

He didn't say if there was any difference. I have shown the icon every time the phone did the fade out and in. The #48 seems to force a complete connection to the extender vice connecting because it is a "stronger connection" . What I am wondering if it is showing the icon, but not completely connecting. I'll admit I'm grasping at straws here. . All I know is since I did that #48 and forced the link, I haven't had the problem. I do think this is an HTC software issue. I have noticed in searches that other HTCs demonstrate problems with extenders from the fade in and out issue, to folks not being able to hear them in a conversation. I'm still working with tech support. I think this is a known issue.

 

[gerrya]

Thats interesting. Ill have to try that. thats 3 ways to know your on the extender, double tone when dialing, the notification in status bar, and #48 notifies you, and possibly gives stronger connection.

 

[texchap]

Thats interesting. Ill have to try that. thats 3 ways to know your on the extender, double tone when dialing, the notification in status bar, and #48 notifies you, and possibly gives stronger connection.

Since you have the big problem on both phones I'll be curious what happens. Please keep us posted. I'm still debating pushing for another phone. I love the HTC one, however I need it to work on the extender since mi wife's Samsung has 0 signal without it.

 

[gerrya]

Do you know what extender you have? The older one, or the newer 3G one they are selling now. Mine is the older one SCS-26UC4. The newer one is the SCS-2UO1? Both are made by Samsung.

 

[texchap]

I got mine 3 months ago. It is the latest model the 2U01. It only supports 3g. They don't have one yet that does 4g.

 

[VidJunky]

With the extender it used to be that it had a hierarchy list, that was for phone numbers. Not sure if or how that would play for the device itself? I hope you are seeing an improvement, but is it psychosomatic?

 

[gerrya]

I got mine 3 months ago. It is the latest model the 2U01. It only supports 3g. They don't have one yet that does 4g.

Well thats good to know, I wont bother getting the new one, if its happening on both. There has to be more people out there with the HTC One and this problem. One thing I notice is that if people on the other end speak loud there voice never fades, if there softer spoken it happens everytime.

 

[texchap]

With the extender it used to be that it had a hierarchy list, that was for phone numbers. Not sure if or how that would play for the device itself? I hope you are seeing an improvement, but is it psychosomatic?

LOL who knows. It got so bad the other day that no one could hear me on the other end they said it was a garbled mess. I didn't have the fade issue, that only seems to happen to me on incoming calls. I finally had to turn off the extender to make calls. I work out of my home so my call volume is heavy. The HTC operate great without the extender. It could have been a fluke. The extender is on now and there have been no issues. I honestly don't know. This is the weirdest thing I have had happen with a cell phone. The jury is still out on whether or not I'm going to push for a different phone. What ticks me off is that the problem became noticable after the 14 day "give it a try" period of time.

 

[VidJunky]

I got mine 3 months ago. It is the latest model the 2U01. It only supports 3g. They don't have one yet that does 4g.

Just curious, I've had unlimited the whole time I've had my extender and now I have Wi-Fi, does using 3G or some data there of cost against your plan, or is it like Wi-Fi, as much as you can consume?