HTC One Sense 5.5 update not downloading successfully

[Durriya]

Hey!
I recently upgraded my HTC One to Android 4.3 and am receiving a notification for the Sense 5.5 update. However when I try to download the update, it doesn't proceed beyond 0% and after a while I get a pop up that the download was unsuccessful. I've tried searching about this problem on the internet but have hit nothing but dead ends so far. Is anyone else facing this issue? More importantly, has anyone SOLVED this issue?

 

[srkmagnus]

Hey!
I recently upgraded my HTC One to Android 4.3 and am receiving a notification for the Sense 5.5 update. However when I try to download the update, it doesn't proceed beyond 0% and after a while I get a pop up that the download was unsuccessful. I've tried searching about this problem on the internet but have hit nothing but dead ends so far. Is anyone else facing this issue? More importantly, has anyone SOLVED this issue?

Welcome to the forums!

Have you rebooted the phone then try the update again? Also, what about through Kies - see if you can update manually through the computer and Kies.