Huawei Nova 3i intermittent loudspeaker problem

[Android Central Question]

My Huawei Nova 3i phone's loudspeaker sometimes works and sometimes doesn't. Obviously the phone is not in silent mode.

Most of the time it doesn't work - this includes when playing music (either VLC or Huawei's app), when the phone rings and when I am already in a call and press the speaker button.

Sometimes when I leave VLC playing even though there is no sound, suddenly, mid-playlist, the sound comes back.

If I connect the phone to a loudspeaker or headphones, the attached device works.

I've tried a factory reset, safe mode and clearing the cache. All don't fix the problem.

What should I try next?

 

[Mr Bojangles1]

If factory reset and safe mode didn't fix it then it's probably a hardware issue. I would call your carrier and find out your options for repair or replacement.

 

[mustang7757]

Probably need a repair shop look at your speaker


I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[B. Diddy]

Welcome to Android Central! Could it be intermittently connecting with some Bluetooth headphones you have nearby? This happens occasionally with my Pixel Buds (even though they're in the case and I haven't opened the lid).