Huawei now selling 128gb

jmh625

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Oct 4, 2013
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Went to check on my order and saw they are selling all 3 sizes now. Figured I would pass the word along.

Posted via the Android Central App
 
Really debating right now if I should just order through Huawei, or wait until they get back in stock through Google. The main reason I'd want to get it through Google is to get the Nexus Protect plan as well. Also wonder what the customer support at Huawei is like, compared to Google's.
 
Really debating right now if I should just order through Huawei, or wait until they get back in stock through Google. The main reason I'd want to get it through Google is to get the Nexus Protect plan as well. Also wonder what the customer support at Huawei is like, compared to Google's.

I can tell you from their community forum and my experience, email contact is not good, but live chat is very good. The answers are pretty clear as far as giving you the best answer they have (even if it is something like "within the same time parameters as Google" - that was an answer for my question of when my 6P would ship). I'm not concerned about Nexus Protect due to having a case and being extra careful with all of my devices. It's good to keep in mind though. There are also third party insurers if you would want insurance for it.
 
So far my experience with Huawei has not been stellar.

My credit card co. declined their charge thinking it was fraud (comes up as "telecomm equipment" which probably triggers the credit card)

I cleared it with my credit card co, but now somehow Huawei lists ME as fraudulent and wont let me order the phone. Of course, since the thing is going in and out of stock so quickly, time is fairly important but they best they can do is "research the issue and give an update in 24-48 hours". Live chat was even LESS useful than phone call, they were pretty convinced it was because I was ordering from a business site (i.e. multiple users going out over same IP) even though I tried from home, work and my current phone as well.

They are making it awfully hard to part with $500+ of my money! But Im sticking with them (if possible) because of no tax.
 
I've had great customer service from them both email and on twitter. I've never had a reason to call.
I thought about switching my order to the 128gb model but shipping is not till end of November for it.

Posted via the Android Central App
 

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