HuaweiP20 Pro not downloading movies

[Android Central Question]

After the last update, my Huawei P20 Pro will not download movies. Not from Netflix or Google play movies.
I have reset the phone several times, and emptied the cache as well.
Anyone have the same problem?

 

[B. Diddy]

Welcome to Android Central! What happens when you try to download -- do you get an error message? Are the apps set to download to Internal Storage or an SD card (i.e., if you have an SD card inserted in the first place)?

 

[orangecroc]

Do those apps have storage permissions allowed?

 

[AllHailStarScream]

Do those apps have storage permissions allowed?

Yes all the apps (Netflix and Google Play movie) have storage permission, however Google Play movies doesn't download movies, and Netflix just won't open. (Error 15001)

 

[B. Diddy]

You actually did multiple factory resets?

I wonder if this could be a regional restriction. Where do you live?

 

[AllHailStarScream]

I live in Norway. No factory resets, just restarted the phone several times.
This was never a problem before the latest update to EMUI (9.0.0.195)
Netflix won't open, Google Play movies will not download. Both these apps have storage permission

 

[B. Diddy]

When you say you emptied the cache, do you mean that you cleared the app caches, or the system cache partition? https://www.hardreset.info/devices/huawei/huawei-p20-pro/recovery-mode/

 

[Gillingham FC]

Not a great deal of help but Netflix does give some info here

https://help.netflix.com/en/node/10524

Lists your error code

 

[AllHailStarScream]

When you say you emptied the cache, do you mean that you cleared the app caches, or the system cache partition? https://www.hardreset.info/devices/huawei/huawei-p20-pro/recovery-mode/

I cleared the app cache. Thanks for the tip. I'll try it out.

 

[AllHailStarScream]

Ok, so clearing the system cache partition did not help. Everything is the same as it was.

 

[B. Diddy]

I asked this before -- are the apps set to download to Internal Storage or an SD card?

 

[AllHailStarScream]

I asked this before -- are the apps set to download to Internal Storage or an SD card?

Hi! They are set to download to internal storage.

 

[B. Diddy]

Hmm, starting to run out of ideas.:-\ Try clearing the cache and data from Download Manager in Settings>Apps​. You probably have to tap Menu>Show System to find it.

 

[nlm]

I asked this before -- are the apps set to download to Internal Storage or an SD card?

The P20 Pro does not have an SD card option.

 

[B. Diddy]

The P20 Pro does not have an SD card option.

Whoops! Thanks for the correction. I should've looked that up myself, but I didn't think that Huawei would go the no-SD card route!:-\

 

[2alex]

Some months have passed any update in the Netflix app 15001 issue?
Just asking because I have the exact same issue on an Huawei P20 Pro (CLT-L29) EMUI Build-Number 9.1.0.370 bootloader locked, no root, widevine CDM L1, Google play protect says Device is certified, banking apps, Google pay, amazon video, deezer etc. all working fine inkl. downloading drm stuff. Only Netflix does open with this network issue 15001 and Google play movies does not download movies. playing movies just works fine.
Have tried all the tricks which play services, play store, cache partition, app caches, reinstall. The last thing I will do is a factory reset.

I have a second exact same Huawei P20 Pro device (only different color) which just works fine.

What could be the issue?

 

[2alex]

Some months have passed any update in the Netflix app 15001 issue?
Just asking because I have the exact same issue on an Huawei P20 Pro (CLT-L29) EMUI Build-Number 9.1.0.370 bootloader locked, no root, widevine CDM L1, Google play protect says Device is certified, banking apps, Google pay, amazon video, deezer etc. all working fine inkl. downloading drm stuff. Only Netflix does open with this network issue 15001 and Google play movies does not download movies. playing movies just works fine.
Have tried all the tricks which play services, play store, cache partition, app caches, reinstall. The last thing I will do is a factory reset.

I have a second exact same Huawei P20 Pro device (only different color) which just works fine.

What could be the issue?

Okay last resort Factory Reset solved this problem.