I am having issues w/ my 6edge plus. since last update.

[Davidm1519]

All of my chargers including OEM chargers don't always work. device dings charging not charging repeatedly. Case charger no longer works, thinks VR goggles are connected & opens app. Sometimes when I unplug charging cable, phone keeps dinging as if I'm plugging in a charging cord over and over.

Tech at my local mall Verizon store says Samsung is aware of issues and a newer patch will be released. Is this true, or am I screwed and need to shop for another phone?

 

[Golfdriver97]

You could try a cache clear in settings or recovery to see if that helps.

 

[Davidm1519]

You could try a cache clear in settings or recovery to see if that helps.

Yea, I did that already. twice... still no help. It's a shame cause I love this device.

 

[Golfdriver97]

Have you tried a reset?

 

[Davidm1519]

No, after I took it to verizon and they said a "Patch" was coming out and they were aware of the issue, I've just been dealing with it. But, it's getting old.

 

[Golfdriver97]

A reset may not help in this instance anyway. Not sure what else to suggest aside from reflashing a stock ROM.

 

[Davidm1519]

I'm to the point where I'm thinking about replacing phone, I live on my phone at work, for conducting all types of tasks. Charging issues are driving me nuts. Have you heard anything about 7.0 damaging s6 edge plus before?

I thought I was good till I came home to charge before I went back to work for a meeting & ding ding charging issues. Unplugged it & it dinged over and over as if there was a wire still in it.....sigh

 

[Golfdriver97]

Have you heard anything about 7.0 damaging s6 edge plus before?

I don't recall hearing anything like this before. Do you live close to a Best Buy with a Samsung center? They may be able to reflash the stock ROM for you.

 

[Davidm1519]

Great Idea, 5 min away... thanks for the help. The only downfall from going to BB is getting my sticky hands on another phone, like the LG G6..... sigh

 

[Davidm1519]

A reset may not help in this instance anyway. Not sure what else to suggest aside from reflashing a stock ROM.

So, I took your advice and went to BB. Spoke with two very helpful Samsung techs. My edge + had a damaged charging port. This is the second time I was going to need to get it replaced under warranty for a charging issue. I'm not sure at all how it got damaged. I'm very annal about my phone and take extremely good care of it. The port gets cleaned once a week with forced air to remove dust.

I so appreciated your time to help me with my issue. I get extreme anxiety when I have issues with my phone. I'm an administrator in my local PD and rely of stability and reliability of my device. I need a work horse. Since this was the second time and the phone is 2years old. I was concerned the value was going to go down again. So I traded it in.

I received $185 for the phone & got the LG G6 for $20 a month. I've done a decent amount of research & I think it will suit my needs...... Fingers Crossed

 

[Golfdriver97]

So, I took your advice and went to BB. Spoke with two very helpful Samsung techs. My edge + had a damaged charging port. This is the second time I was going to need to get it replaced under warranty for a charging issue. I'm not sure at all how it got damaged. I'm very annal about my phone and take extremely good care of it. The port gets cleaned once a week with forced air to remove dust.

I so appreciated your time to help me with my issue. I get extreme anxiety when I have issues with my phone. I'm an administrator in my local PD and rely of stability and reliability of my device. I need a work horse. Since this was the second time and the phone is 2years old. I was concerned the value was going to go down again. So I traded it in.

I received $185 for the phone & got the LG G6 for $20 a month. I've done a decent amount of research & I think it will suit my needs...... Fingers Crossed

Did the Samsung reps say what may have been the cause? The reason I ask is sometimes those air dusters can cause a bit of moisture as they are used (I think due to as the pressurized gas can cause condensation, part of Boyle's law, I believe...)

I would see if there is a local computer repair shop, and ask what they use to clean dust out from PCs they service.


Edit: perhaps finding a case that has an integrated dust cover for the port?