I am unable to use many apps on wifi, but i can using mobile data.

[Android Central Question]

I have a Moto g7 Supra with Android 9.

I have DSL with an Arris NVG443B modem.

On my home WiFi I can not access many apps that you have to be logged in to, for example; Amazon, Kindle, Sam's Club.

I also cannot go into some websites, for example Lowe's.com sometimes Walmart.

I can access these sites and apps on other devices on my home wifi, and I can access all these using my mobile data, and I can access them on some wifi hotspots I have tried.

I was going to create an account here but was unable to on my wifi.

I have searched the web, and tried a few suggestions, but nothing has worked.

Help!

And thanks in advance.

 

[mustang7757]

This only on home WiFi?

I'll leave a link to register so you can communicate here , as a guest account you can't.
https://forums.androidcentral.com/showthread.php?t=409154

 

[Loweco]

Yes, only on my home wifi.

I attempted to create an acct before I asked this question, but couldn't using WiFi.

I have a plan with limited data because I use mostly my home wifi.... its very frustrating.

 

[mustang7757]

Yes, only on my home wifi.

I attempted to create an acct before I asked this question, but couldn't using WiFi.

I have a plan with limited data because I use mostly my home wifi.... its very frustrating.

Hi, Welcome!
Try resetting your router

 

[Loweco]

I've done that.

This has been going on for a few months.

 

[hallux]

Check and see if maybe your home WiFi was flagged as a metered connection (it isn't, is it?). Apps set to save data on metered connections may not work right if it's set that way.

 

[B. Diddy]

Welcome to Android Central! See if the tips here help: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html

 

[Loweco]

It was set as "automatically detect"... I tried it as metered and unmetered, doesn't work either way.

That was something I had not heard of or tried before though.

 

[mustang7757]

It was set as "automatically detect"... I tried it as metered and unmetered, doesn't work either way.

That was something I had not heard of or tried before though.

Try that link B. Diddy provide, if still a issue possible need a new router

 

[Loweco]

I went thru the link provided, I had tried some of those before.... I tried them again, as well as the ones I hadn't.

The issue isn't really connecting to the wifi. I can connect with no problem, I can surf 90% of the web, I can watch YouTube videos.

I just can't use certain apps. The apps will open, but not show me anything, if that makes sense. I will get notifications in the notification bar of deals, for Amazon, Kindle, and Sam's Club apps for example, it will say what the item is and maybe have a small picture and description, but when I go to the app it won't show me anything, and will eventually time out.

I'm looking at my Amazon app now, it shows how many items are in my cart, but I can't click on the cart to see the items.

 

[Loweco]

Also I have tried a different router, actually the same model router, but a different one

 

[Loweco]

I went thru the B Diddy link. Some I had tried before, some I hadn't. I tried all that I could again.

The issue isn't really "connecting" to wifi. I connect okay, and I can surf to 90% of the sites I want to go.

And even the apps that I'm trying to use bit can't...Amazon, Kindle, Sam's Club. I will still get notifications in the notification bar of deals with a little picture and description, but when I click on it, or just go to the app.... I get no content, if that makes sense.

 

[B. Diddy]

Did you also try disabling IPv6 in the router settings?

 

[mustang7757]

Try reset app preference in settings , see if any permissions changed for those certain apps can be undone with this step

 

[Loweco]

I did disable IPv6. It is disabled now.

 

[B. Diddy]

If you connect to other wi-fi networks (like at your local coffeeshop or library), everything works ok?

Also, it may be worth trying a separate router connected to the Arris modem (and turning off the router function of the Arris). There might be an issue with the Arris firmware.

 

[Loweco]

I reset the app preferences, no change.

The last wifi other than home I connected to everything worked fine, it was a hotel.

Interesting discovery just now.... I opened my Sam's Club app, and I was not logged in. I could navigate to everything on my wifi as it should be. When I attempted to log in over wifi, the action timed out. I switched to mobile data and it logged in fine. I went back to wifi and couldn't see anything now that I was logged in to the app.

 

[mustang7757]

I reset the app preferences, no change.

The last wifi other than home I connected to everything worked fine, it was a hotel.

Interesting discovery just now.... I opened my Sam's Club app, and I was not logged in. I could navigate to everything on my wifi as it should be. When I attempted to log in over wifi, the action timed out. I switched to mobile data and it logged in fine. I went back to wifi and couldn't see anything now that I was logged in to the app.

You look in wifi settings on the phone not power saving mode?

 

[mustang7757]

Also see the option on phone reset network if you haven't tried that yet

 

[Loweco]

I guess power saving is battery saving on my phone, it is off

I did reset network, no change.