I cannot access my phone after system upgrade, why?

[AC Question]

I cannot access my phone after system upgrade

I have a galaxy note 5

 

[Javier P]

Re: I cannot access my phone after system upgrade

Hi, welcome to the forums! Could you give us more details about your problem? What happens when you try to power the phone on? Is it in a bootloop, does it get unresponsive after some time, do you get any kind of error?

 

[char3g]

Re: I cannot access my phone after system upgrade

I cannot access my Note5 on my pc. The pc does not see it. Win 10. No cord issue. Reinstalled drivers. Help! Samsung support has waisted 5 of my hours plus no follow through.

Posted via the Android Central App

 

[mclarryjr]

After you plug the phone into your PC and pull down the notification bar do you see a notification saying "Connected as a media device"? If so click that and select MTP and then you should be able to access your file using your PC.

 

[B. Diddy]

Are you able to plug the phone into other PCs and see if the phone is recognized there?

 

[char3g]

Re: I cannot access my phone after system upgrade

Other pc's do not see it and I cannot access MTP and no where does it allow me to connect as a media device.

Posted via the Android Central App

 

[char3g]

Re: I cannot access my phone after system upgrade

Also, my phone boots up appropriately and I have not received any error notifications

Posted via the Android Central App

 

[B. Diddy]

Are you using the original USB cable? Have you tried other cables? If multiple cables don't work, then the problem might lie with the microUSB port of the phone.

 

[char3g]

Re: I cannot access my phone after system upgrade

I have used other cables. If it is a problem w.my USB port, how do I fix that?

Posted via the Android Central App

 

[B. Diddy]

It depends. If there's debris in the port, use a can of compressed air to blow it out. But if the pin itself is damaged, you'd probably have to get it replaced (by either a repair shop, or by Samsung if the phone is still under warranty).