I cant check for updates on my phone.

[Android Central Question]

I have a Samsung Galaxy A01 I can't check for updates it says "Unable to update the software. A network or server error occurred. Try again later."

Does anyone have an idea how to fix this?

I'm trying to update check if I have gotten the android 11 update but I can't check because of this.

 

[B. Diddy]

Welcome to Android Central! Does this happen on both wi-fi and mobile data?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[ChaserE]

Both wifi and data.

 

[B. Diddy]

Who's your carrier? Did you get the phone directly from your carrier, or did you get it somewhere else and bring it to your carrier? Oftentimes, if the phone is from a carrier, you need to be on that carrier's network to get the official update.

Also, have you tried using Smart Switch to update it?

 

[mustang7757]

Both wifi and data.

Hi, welcome to AC!
Can i see a screenshot of that message?
https://forums.androidcentral.com/showthread.php?t=413366

 

[ChaserE]

It's TracFone, No I didn't get the phone directly from them I bought it locked to them off of amazon.

I have tried to use smart switch but it doesn't show an update I'm still using an update from March.

 

[ChaserE]

 

[B. Diddy]

Ok, so just to clarify -- this is a TracFone-branded phone that you got through Amazon, and not directly from TracFone, correct?

One possibility is that the TracFone variant just isn't going to get Android 11. System updates don't always come to every variant of a phone. When there's no update available, sometimes you'll see this message -- it might have to do with the update server being offline or shut down.

 

[mustang7757]

View attachment 336407View attachment 336407

Thanks , try this go into recovery clear cache ,if still happening pull out the sim card and reboot and check software update again

 

[mustang7757]

Ok, so just to clarify -- this is a TracFone-branded phone that you got through Amazon, and not directly from TracFone, correct?

One possibility is that the TracFone variant just isn't going to get Android 11. System updates don't always come to every variant of a phone. When there's no update available, sometimes you'll see this message -- it might have to do with the update server being offline or shut down.

Yeah TracFone and straightalk Sim are nightmare on Samsung devices

 

[ChaserE]

Yes it TracFone phone that was bought on amazon. In March I had to update my phone using smart switch but if I check this https://doc.samsungmobile.com/SM-S111DL/TFV/doc.html it shows an update but smart switch doesn't find it and my phone wont find it.