Question I can't create my passkey question

[f23948]

I keep tapping "create a passkey" but it's NOT working i'm using my Galaxy A53 5G phone

 

[VidJunky]

Your screenshot has disappeared. I put your question in Google and got this reply, let us know if it helps.

If passkey creation fails on your Samsung Galaxy A53 5G, it is likely due to a stuck Credential Manager, outdated Google Play Services, or missing screen lock settings. Fix this by updating your phone, clearing Google Play Services cache, ensuring you have a secure screen lock (PIN/Fingerprint) enabled, and using Chrome.
Samsung +4
Here are the specific troubleshooting steps for your A53:
This video explains how to set up and use passkeys on your Android device:

https://encrypted-vtbn2.gstatic.com/video?q=tbn:ANd9GcQOVbyZPXpgPxeHXTSf70UniIjDVSaf9EDUaUliISF4JLK3ID_O

Google Chrome
YouTube • Oct 30, 2024

• Ensure Screen Lock is Active: Passkeys require a secure lock (PIN, pattern, or fingerprint) to work. If you recently removed your lock, passkeys will not function.
• Clear Credential Manager Cache: Go to Settings > Apps > Google Play Services > Storage > Clear Cache.
• Update Google Chrome: Make sure you are using the latest version of Chrome, as older versions may not support the necessary WebAuthn features.
• Check Samsung Pass: If you are trying to save to Samsung Pass, ensure the app is updated and the service is enabled in settings.
• Use the Right Method: If prompted to "Use another device" via QR code, try selecting "This device" instead to create the passkey directly on your A53.
• Reboot: A simple restart can fix frozen authentication pop-ups.
  Google Help +4

If it still fails, the specific website or app may not fully support Android's Credential Manager yet