I can't open my S 7

[AC Question]

My finger print is gone.
It won't accept my password.
I can't get into my phone.

 

[anon(632115)]

If you created a Samsung account log in on your pc and unlock that way

 

[mormand11]

i have a samsung account, have been there but can't see anywhere how to change my password on the phone.... ?

 

[anon(632115)]

You can use your Samsung account to unlock your phone then you can change the password and set up fingerprint scanner

 

[mormand11]

Where on the site will I find information on how to do that.
I can't see it anywhere.
Please if you can guide me some more.

 

[anon(632115)]

I'm not at a pc right now but as I recall it's on the left of the screen after you log in. There's also options to lock wipe and switch off frp

 

[anon(632115)]

Check the bottom section here How to reset Galaxy S6 and Galaxy S6 edge? - Galaxy S6 Guide

 

[mormand11]

Thanks so very very much, it works again.
You are an angel