i can't update my phone

[elahehbdgli]

When i want to update my software it says:"your phone has been modified,software updates are not available"....but my phone is not rooted i checked it with root checker and it wasn't rooted...and my device status is custom....i don't know what to do pls help

 

[B. Diddy]

Welcome to Android Central! What's the exact model number (in Settings>About Phone)? Did you buy it brand new from a wireless store, or from an independent seller? If you're not in the US, it's possible that the seller may have taken a phone from a different region and flashed a different ROM onto the phone in order to make it compatible with your region. That might result in this "modified" status.