I can't update or install apps in Google play

[meharabalam421728]

When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

Sent from my Galaxy Nexus using Android Central Forums

 

[Srinivasan radhakrishnan]

I had the same problem, couldn't update apps or download new apps. Actually the problem was because of my mistake. I wanted to restrict Google Hangout, Newsstand and Music to use my data. So I tried to turn them off on App Traffic Control so that they won't use my internet. By doing so I mistakenly turned off Google Playstore also. This restricted the playstore to use my data so it couldn't update or download apps. Once I turned it on everything went back to normal.

 

[GHaustin]

“””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately being to ***** about not being able to connect to server. Then when I open the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the step to what I did.
1. Remove all accounts and yes this means do a factory reset
2. Restart the device
3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
4. After is has started and you have a data connection open the Play Store
5. At this time NOW sign in with your google account info.
6. Just sit back and enjoy watching the updates come zooming in.
I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.

 

[Dave Long1]

I just had this problem. I found that the apps on my SD card would not update. So I moved them to device storage and then updating worked.

 

[Jafni effa]

I had the same problem, couldn't update apps or download new apps. Actually the problem was because of my mistake. I wanted to restrict Google Hangout, Newsstand and Music to use my data. So I tried to turn them off on App Traffic Control so that they won't use my internet. By doing so I mistakenly turned off Google Playstore also. This restricted the playstore to use my data so it couldn't update or download app.