I just got hit for$1000

[donebrasko]

Samsung just charged me $1000. They said my trade in never showed up. I sent it on the 6th. I videoed myself packing it and handing it over to FedEx. I also have receipts. I sent all of this to Samsung and they still charged me.

Tracking says that it's still at the Fed ex but that Fed ex says that it's not there. They are assuming that the driver might have taken it and not scan it.

It's crazy that they say I did my part but that they can still charge me.

What's the quickest way to get that money back?

 

[Bkdodger1]

Samsung just charged me $1000. They said my trade in never showed up. I sent it on the 6th. I videoed myself packing it and handing it over to FedEx. I also have receipts. I sent all of this to Samsung and they still charged me.

Tracking says that it's still at the Fed ex but that Fed ex says that it's not there. They are assuming that the driver might have taken it and not scan it.

It's crazy that they say I did my part but that they can still charge me.

What's the quickest way to get that money back?

I'm sorry to hear about this but not surprised as I've seen this on this forum plenty of times but I would stay on top of it with escalating to a Samsung supervisor and be relentless

 

[Mooncatt]

Keep escalating with Samsung. If they start stonewalling you, see if you can do a charge back on your card. If that isn't possible, and you are in the U.S, the Better Business Bureau may be able to help and lets you file a public report. Many companies don't like to see their reputations dinged there and will get you a resolution. After that, you may need small claims court and/or a lawyer (but the lawyer would probably cost more than $1,000).

 

[racedog]

Why does everyone keep talking about going after Samsung? In the original post he says that the FedEx tracking does NOT show the return phone ever being delivered to Samsung. It show FedEx still being in possession of the package.

This is a FedEx issue and good luck with that. You should put in a lost report with FedEx immediately (should have already been done). Samsung is not going to credit a phone they never received and no court will ever make them.

 

[Bkdodger1]

Why does everyone keep talking about going after Samsung? In the original post he says that the FedEx tracking does NOT show the return phone ever being delivered to Samsung. It show FedEx still being in possession of the package.

This is a FedEx issue and good luck with that. You should put in a lost report with FedEx immediately (should have already been done). Samsung is not going to credit a phone they never received and no court will ever make them.

The return shipping label was created by Samsung thus it's always a great idea to escalate with Samsung as they should be taking it up with FedEx as well since you have proof of shipping along with receipt.

 

[trucksmoveamerica#AC]

I wish Samsung would stop using FedEx at all. My next return I will be asking Samsung if I can use UPS if I pay for the shipping.

 

[jtcannonball]

My return got stolen and it was months with them telling me I was on the hook. FedEx weight at receipt/drop off was taken by FedEx and at a scan midway through it was like 90% less. I eventually emailed the CEO at this address and it was taken care of in 2 days.

Email the CEO | Samsung US Support

email the CEO

www.samsung.com

 

[TMavC5]

Samsung just charged me $1000. They said my trade in never showed up. I sent it on the 6th. I videoed myself packing it and handing it over to FedEx. I also have receipts. I sent all of this to Samsung and they still charged me.

Tracking says that it's still at the Fed ex but that Fed ex says that it's not there. They are assuming that the driver might have taken it and not scan it.

It's crazy that they say I did my part but that they can still charge me.

What's the quickest way to get that money back?

Samsung is usually good and knows if the carrier didn't deliver. And FedEx/UPS has the history of your returns. Get on the phone with Samsung right of way.

 

[BerryBubbles]

So very sorry you are going through this.

A couple of years ago, my husband & I both had watch returns that were tampered with. His disappeared after arriving at the return center & mine was switched out for a broken phone.

We were able to get it resolved.

Hopefully, you'll get the right agent soon that will be able to fix this for you.

 

[bhatech]

Samsung is usually good and knows if the carrier didn't deliver. And FedEx/UPS has the history of your returns. Get on the phone with Samsung right of way.

+1, Samsung immediately cancelled the charge when this happened to me a couple of years ago with my Fold 5 return.

I called customer care after receiving the email from Samsung and they took care of me within a couple of minutes.

 

[Mooncatt]

Why does everyone keep talking about going after Samsung?

Because Samsung set the rules for the user to comply with, which he did. He even went above and beyond to record that he fully complied with Samsung's requirements. FedEx losing or stealing the phone isn't and shouldn't be the user's responsibility in this case. If the user is given free reign to ship the phone back in whatever way he chooses, then you may have an argument. Since Samsung required using FedEx, which is gaining a reputation for stealing phones, it's on Samsung to deal with FedEx and not the user.