I just got hit for$1000

[TMavC5]

Because Samsung set the rules for the user to comply with, which he did. He even went above and beyond to record that he fully complied with Samsung's requirements. FedEx losing or stealing the phone isn't and shouldn't be the user's responsibility in this case. If the user is given free reign to ship the phone back in whatever way he chooses, then you may have an argument. Since Samsung required using FedEx, which is gaining a reputation for stealing phones, it's on Samsung to deal with FedEx and not the user.

100%, I think one of my preorders was stolen by a FedEx employee. Samsung took care of it immediately once the shipment went Lala land. No fuzz, everything was handled why Sammy.

 

[TMavC5]

Yeah, personally, I would never use my own shipping, even though Samsung lets you do that.

With the shipping label Samsung provided, I could tell Samsung well I did everything you asked for, and Samsung could work with FedEx or whomever, behind the scenes. If you use your own shipping, they can just say it's your problem and you're on your own.

Using your own carrier is not a good choice, that's for sure. You just create more headaches if something goes wrong. Best bet, just use the provided return labels autogenerated by their system. And it is much easier to track.

 

[trucksmoveamerica#AC]

Thanks. Not surprised the AI instructions left out a key component, that you'll be responsible for the shipping costs (and recommended insurance). That may seem obvious, but not to people that would treat that as gospel.

So back onto the topic... Yes this is an option, but Samsung is highly encouraging you to use their preferred shipper (FedEx) by giving you the prepaid label for them. If you go that route, you have still followed their rules and suggestion, so is still on them to deal with FedEx..

Of course you'll be responsible for the shipping costs.

I've had issues with a trade in via FedEx. I called FedEx, they told me to call Samsung since they paid for the shipping. I called Samsung and they told me to call FedEx, so now you know Samsung doesn't always handle the FedEx directly, it turns into a vicious circle for a while.

I do agree you are better using the FedEx shipping label as Samsung knows that's their shipping label being used, it's also what stops reminder emails to send in the trade in or be charged when the tracking number goes live. In the end, Samsung needs to drop FedEx for returns also.

 

[trucksmoveamerica#AC]

Samsung just charged me $1000. They said my trade in never showed up. I sent it on the 6th. I videoed myself packing it and handing it over to FedEx. I also have receipts. I sent all of this to Samsung and they still charged me.

Tracking says that it's still at the Fed ex but that Fed ex says that it's not there. They are assuming that the driver might have taken it and not scan it.

It's crazy that they say I did my part but that they can still charge me.

What's the quickest way to get that money back?

I have a quick question...did you ever receive a email from Samsung reminding you to send in your trade in or you will be charged?

Also, have you gotten anywhere with Samsung on this yet?

 

[Mooncatt]

I've had issues with a trade in via FedEx. I called FedEx, they told me to call Samsung since they paid for the shipping. I called Samsung and they told me to call FedEx, so now you know Samsung doesn't always handle the FedEx directly, it turns into a vicious circle for a while.

Only if you let it turn into a vicious circle. If it happened to me, Samsung would be the first and only company I'm calling. They know it's on them to deal with FedEx, and telling you to handle it is just passing the buck in hopes you just give up.

Though I personally don't even go that route. If I'm trading in, I do so through my carrier where I can hand it over directly to a store employee and be done with it. Otherwise I'll sell it myself.

 

[ahiqar]

Yea, that's one advantage of carrier trade-ins. No dealing with FedEx. It puts the full responsibility on the carrier. If FedEx loses the trade-ins when the stores ship it back to the warehouse, then it's all on the carrier to find it and account for it.

 

[donebrasko]

I have a quick question...did you ever receive a email from Samsung reminding you to send in your trade in or you will be charged?

Also, have you gotten anywhere with Samsung on this yet?

Yes I did get that email. I called and explained it to them. They told me that it will be fine since I shipped it. 2 weeks later... Hit with the charge

 

[donebrasko]

Only if you let it turn into a vicious circle. If it happened to me, Samsung would be the first and only company I'm calling. They know it's on them to deal with FedEx, and telling you to handle it is just passing the buck in hopes you just give up.

Though I personally don't even go that route. If I'm trading in, I do so through my carrier where I can hand it over directly to a store employee and be done with it. Otherwise I'll sell it myself.

I handed it the employee. This was a real Fed ex store. I have a video

 

[Mooncatt]

I handed it the employee. This was a real Fed ex store. I have a video

I meant carrier as in phone carrier. I'n other words, I'll do a trade in at a Verizon store or Best Buy, and not ship it anywhere.

 

[TMavC5]

I meant carrier as in phone carrier. I'n other words, I'll do a trade in at a Verizon store or Best Buy, and not ship it anywhere.

I've been sending my trade with Samsung for several years now, and I have not had any issues yet (Knock on wood).

 

[trucksmoveamerica#AC]

I've been sending my trade with Samsung for several years now, and I have not had any issues yet (Knock on wood).

It sucks when you do have problems with Samsung that's for sure. There's also problems with Verizon and carriers also from what I've read, your credit never gets applied or it drops off your account in a couple months and then you have to fight to get it back on so either way there's issues.

 

[trucksmoveamerica#AC]

Yes I did get that email. I called and explained it to them. They told me that it will be fine since I shipped it. 2 weeks later... Hit with the charge

Well have you gotten this resolved with Samsung yet?

 

[donebrasko]

I meant carrier as in phone carrier. I'n other words, I'll do a trade in at a Verizon store or Best Buy, and not ship it anywhere.

I'm unlocked and Samsung has the better deals

 

[donebrasko]

Well have you gotten this resolved with Samsung yet?

Nope. Samsung keeps telling me to go to Fed ex. Fed ex called the cops on me for my insistent calling. They told me not to call them anymore.

I'm giving them a week off and I'm calling them again. They aren't getting away with this

 

[BerryBubbles]

Nope. Samsung keeps telling me to go to Fed ex. Fed ex called the cops on me for my insistent calling. They told me not to call them anymore.

I'm giving them a week off and I'm calling them again. They aren't getting away with this

That's horrible.

If you haven't already, maybe you can report that branch to the Better Business Bureau! What a nightmare.

 

[mustang7757]

Nope. Samsung keeps telling me to go to Fed ex. Fed ex called the cops on me for my insistent calling. They told me not to call them anymore.

I'm giving them a week off and I'm calling them again. They aren't getting away with this

Get in touch with the FCC this will get their attention really quick, just fill a form online, that what I did on my fold 6 which the IMEI was black listed by Verizon which Im not associated with them , after filing online with FCC the next day Verizon called me apologizing for the mix-up which when I tried calling their fraud team brushed me off.

 

[BerryBubbles]

Get in touch with the FCC this will get their attention really quick, just fill a form online, that what I did on my fold 6 which the IMEI was black listed by Verizon which Im not associated with them , after filing online with FCC the next day Verizon called me apologizing for the mix-up which when I tried calling their fraud team brushed me off.

Great idea!

I'm glad the FCC jumped in fast.

 

[BerryBubbles]

That's horrible.

If you haven't already, maybe you can report that branch to the Better Business Bureau! What a nightmare.

Come to think of it, I'd report Samsung USA also. They are the ones that contracted with FedEx.

I just reread the thread & realized @Mooncatt had already mentioned this. My attention span must be decreasing...

 

[bearone2]

you should've taken it to a verizon store!

 

[trucksmoveamerica#AC]

you should've taken it to a verizon store!

He can't take it to a Verizon store, he bought it from Samsung.