I lost my text message pop previews

[courthaven]

Hi all,

I am not sure if this was after my latest software update or not, but I no longer can receive the pop preview texts when they come through. All of my Messages settings for notifications are on for it to come through, but it still isn't working. I even tried an online suggestion to cutoff the Edge lighting and that didn't help either. Does anyone have any ideas of what else I could do? Thanks so much!!

 

[B. Diddy]

Go to Settings>Apps​, select your messaging app, then App Notifications. Tap Default, then Importance, and make sure that's set to Urgent.

 

[courthaven]

I made sure that it was set to default, but I can't change importance unfortunately. Hmm, let me see if this helps. Thanks also either way.

 

[courthaven]

Well I found where I can change the importance for General Notifications, so I did, but it didn't help. Maybe it's Oreo that screwed me up.

 

[B. Diddy]

Does it work in Safe Mode? https://support.t-mobile.com/docs/DOC-36242

 

[courthaven]

Oh wait, this time when I went to notifications again, I was able to go in New Messages and change the importance there and it fixed my problem. Thanks so much.

 

[courthaven]

That is a huge relief.

 

[Depechemark]

That didn't work for me. I have a Galaxy S7 and all settings are set to on for preview / pop ups AND set to urgent, but no preview/pop ups when I get text messages, just the sound. Same with my calendar, it's also set for pop-up notifications but only the sound is working when my calendar notifies me and no pop up.

 

[B. Diddy]

That didn't work for me. I have a Galaxy S7 and all settings are set to on for preview / pop ups AND set to urgent, but no preview/pop ups when I get text messages, just the sound. Same with my calendar, it's also set for pop-up notifications but only the sound is working when my calendar notifies me and no pop up.

Can you also check to see if the same thing happens in Safe Mode?

 

[Depechemark]

Tried it in safe mode but the nothing changes. And also what's weird is when the screen is off and I get a text message, the screen turns back on as if a preview was going to pop up but there is no preview. Just the screen turning on and the notification sound, but no preview/pop-up. It's almost like the pop-up is invisible.

 

[B. Diddy]

Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-30240