I Love Sprint!

[jrcbandit]

I wasn't able to get a new upgrade for free ;p. But I did get to buy out of my current contract for $115. The contract was set to expire end of June 2013.

 

[Mikey47]

I wasn't able to get a new upgrade for free ;p. But I did get to buy out of my current contract for $115. The contract was set to expire end of June 2013.

Honestly, i don't think that is that bad of a price for "yearly" upgrades.

 

[klau25]

after spending over 2 hours last night cause the rep accidentally deleted my account while I was trying to return the galaxy nexus, i'm not sure if I can say I love sprint anymore. The store closed at 3, I was there till after 10. I downgraded them to like. haha. at least they didn't charge me the restocking fee for my trouble.

 

[Tyler Durden]

I just found out from Sprint that the "Early Upgrade Buyout program" is only offered in certain markets right now... I'm in NJ and the closest market to me that it is available in is Ohio! LOL!

I'm eligible for upgrade on June 1st and the earliest they will allow me to upgrade is May 18th, so depending on when the phone will be released, I may be calling on the 18th to order mine.

she also said that they will announce the release date on the 7th when they accept the pre-orders... looks like we will all find out the release date on Monday!

 

[cohoman]

I just found out from Sprint that the "Early Upgrade Buyout program" is only offered in certain markets right now... I'm in NJ and the closest market to me that it is available in is Ohio! LOL!

I'm eligible for upgrade on June 1st and the earliest they will allow me to upgrade is May 18th, so depending on when the phone will be released, I may be calling on the 18th to order mine.

I'm in a similar situation. I just called Account Services about an early upgrade buyout and they said I had to be within 1 year of my next upgrade to qualify. For me, that would be July 1st, and the Sprint rep told me I could call 2 weeks early (June 18th) and they would push my upgrade up so I could upgrade to the HTC EVO LTE (he didn't tell me what the upgrade cost would be).

 

[pa7tip]

You never call in and complain so I'll give you an early upgrade, that's kind of a curious thing to say to a customer. I've been with sprint ten years and am mostly satisfied but that kind of comment is exactly the type of thing that can turn me away rather quickly. Most companies need feedback (complaints) to improve. What if you had legitimate complaints? Would you have been penalized for that?

Sent from my BlackBerry 9930 using Tapatalk

 

[DC Wuff]

Early upgrade buyout processed via phone thru Account Services! EVO4GLTE pre-order will be placed tomorrow morning...

Gotta say that I'm loving Sprint right now, too...

 

[Paul627g]

Hate to say it, but i think this all might be b.s. Not only does it sound way too good to be true, but online chat cannot do this. Why? Because it involves a change to your plan (extending your contract) which can't be done in a chat session.

Changes like this need to be done over the phone or in person.

I can comment on this.. Contract extensions/renewals can be handled via chat.

When I swapped out to my Epic 4g's when they first released I was chatting with a tech due to some activation issues and during the convo, the tech said I noticed your off contract (expired previous month) and if you give me the "go ahead" to resign your contract now for another 2 yrs we can give you a $30 per line promo.

So I did, got $60 for my two lines (credited within 30 mins of the online chat) and all my activation problems I originally started the chat for were resolved at the same time.. Oh may I add they forgot to initiate the $50 Samsung Media special discount code on my phone so instead this rep also credited me $50 on my account ...

It was a good chat.. At the end of it all my upcoming month's bill was covered in promo/credits put towards my bill via online chat.

 

[smgoma]

I'm in a similar situation. I just called Account Services about an early upgrade buyout and they said I had to be within 1 year of my next upgrade to qualify. For me, that would be July 1st, and the Sprint rep told me I could call 2 weeks early (June 18th) and they would push my upgrade up so I could upgrade to the HTC EVO LTE (he didn't tell me what the upgrade cost would be).

I also just got off of the line. I was trying to push up my date from June 1 to May 18. I was told that they will only push up the date IF you have had your current phone for at least one year. I am using my last available annual upgrade under the old Premiere Gold program so have not had the phone one year. The customer service person on the line (who said she was in retentions) said that the system would not accept the change if she tried to do it.

Guess I will have to act my age and just wait until June 1. :-!

 

[Tyler Durden]

I also just got off of the line. I was trying to push up my date from June 1 to May 18. I was told that they will only push up the date IF you have had your current phone for at least one year. I am using my last available annual upgrade under the old Premiere Gold program so have not had the phone one year. The customer service person on the line (who said she was in retentions) said that the system would not accept the change if she tried to do it.

Guess I will have to act my age and just wait until June 1. :-!

exactly... but they said to call back on the May 18th and tell them that my existing phone is giving me problems and I would like to upgrade to the EVO LTE... they will let you do it 2 weeks early.

so we only have to wait 11 days! Weeeeeeeeeee!

 

[Mellimel22]

You never call in and complain so I'll give you an early upgrade, that's kind of a curious thing to say to a customer. I've been with sprint ten years and am mostly satisfied but that kind of comment is exactly the type of thing that can turn me away rather quickly. Most companies need feedback (complaints) to improve. What if you had legitimate complaints? Would you have been penalized for that?

Sent from my BlackBerry 9930 using Tapatalk

No sprint wouldve tried to resolve the issue u are having they just reward loyal customers

Sent from my Nexus S 4G using Tapatalk 2

 

[Dragon7507]

I am not in the market for this early upgrade :'(

 

[elfuego]

12yrs with Sprint here and never had an issue. I agree their data speeds really stink (I think this will get better in the next year). But I'm old and still talk on the phone, and let me tell you, it never fails that I have the better voice quality in all sorts of situations than most of my friends in other networks (especially ATT, their voice service seems problematic). So I'm a happy camper enjoying a reasonable rate. (I spend most of my time in a area close to a sprint cell tower and constistently get 1-1.5 mbps down on 3G!!, I know crazy!)

 

[twe90kid]

Could pull off the early upgrade buyout

Sent from my PG86100 using Tapatalk 2

 

[MrNolan]

What kind of iPhone did you have?

 

[BigKenW]

I tried getting the date moved and it was an exercise in frustration. I am able to get an upgrade on 5/18 now but it was way harder than it should have been.

Sent from my A500 using Tapatalk 2

 

[scott_0]

Im very happy with Sprint as well, I made the mistake of buying a Samsung Epic Touch back in November, Ive decided that Im going to bite the bullet and take a loss and trade in the Epic for the new evo. I had the original evo 4g from Lauch day 2010 until I got the Epic Touch and I absolutely loved loved the evo, the Epic Touch has so many little quirky issues its pathetic