If anyone is having second thoughts on the EVO, now is your chance.

[MDteX]

I have a second EVO. Oops I misread the thread title! j/k

The only part of the EVO that gives me second thoughts is the battery. Overall the phone is killer. Just ordered one for my son who was eligible for an upgrade today. Then he may quit using mine!

 

[johnjbrock]

This phone is great! I bought 5 of them for my family...

Even my mom that has NEVER used a mouse before loves the phone.

 

[milominderbinde]

Today is July 2. Last cal for 30 day returns. If you are having problems, doubts, or insecurities, now is the time.

 

[Paladin]

My only complaint is the Invisible Shield that Best Buy put on. Overall it is great and a much better protector than I thought it was going to be.

They just did not quite get it to stick at the very bottom so there was some peeling. So now you can see where it is just not as smooth. Lucky the case covers most of it but I wonder if I could get them to replace it?

As for the Evo I guess my only real complaint is the speaker crackles during a call if the volume is too loud. I think most people have that issue. I am unsure that is a reason for an exchange or not... Other than that it is perfect!

 

[BigAinCA]

Well, I canceled my account today and it was not because of the EVO but because of Sprint's sub par customer service.

I will save you the entire rant. If you want to read that you can head over the Sprint forums and read it there under the post concerning raised screens. Anyway, breakdown goes like this...

- 9 June placed order with Sprint over the phone for my EVO

- 10 June - received EVO

- 14 June - started noticing screen separation/light leakage

- 23 June - screen worsened to the point where it was allowing dust, dirt to accumulate between/under the screen and case . Did the entire run around of going to the Sprint store who told to go to Sprint repair who told me to call Sprint tech support who then told me to go back to Sprint repair to verify the issue and notate my account. I go back to Sprint repair, they verify the issue and notate my account. I get back home and call Sprint tech support and the verify that my account has been notated. I am assured it was and has been processed for a replacement which I should receive in 5-7 business days.

- 28 June - call back to get a status update on the replacement phone. Told that I am still in the queue to have one shipped out.

- 2 July - getting close to my 30-day period coming to an end so I call to get one last status update. I am told that my account was indeed notated on the 23rd but was NEVER processed for a replacement. They asked if I would like to have it processed now but stated there is no way I would now be able to get the replacement before my 30-day period was up thus locking me into a 2-yr contract if I decide to go ahead with the processing. I said no thanks and canceled my account.

Now, I am a new customer coming over from T-mobile, who I was with over for over 4 years without any problems, just to get the EVO. You know what they say when it comes to first impressions...

Now, had they actually had processed my account on the 23rd as I was assured they did and the replacement could/did not arrive here before the 30-day period I probably would have been fine with that not happy but fine. I realize that there is a demand and a back-order for the EVO. But the fact that the Sprint service department is either that incompetent or worse yet possibly down and out lied to me to to try to lead me on past the 30-day period just really irks me...

Not there are unsubstantiated claims the Sprint/HTC are now saying they are not going to replace set that are have the light bleeding/screen raising issues stating that they are cosmetic only and as such does not fall under the faulty manufacturing clause of the warranty. Once again, these are just rumors at this point that neither Sprint nor HTC have confirmed/denied as far as I know.

Honestly, at this point, if the bleeding/separation issue is as wide spread as it appears to be I would not be surprised if the rumors are true.

Anyway, once again, I did cancel my account but it is not due to the EVO. The CS Rep I talked to today did not know what happened and was not sure how the previous 2 reps could have dropped the ball on this issue.

On another topic not quite related to this but does involve Sprint is that I know of people that have faulty EVOs and have called the store where they purchased them to get a replacement only to be told that there were none in stock but these same people have call back an hour or so later claiming they want to switch over to Sprint from another company for the EVO and wallah the store would suddenly have 2 or so in stock.

Anyway, so much for my "short version" of my rant... =D

 

[Darth Mo]

Well, I canceled my account today and it was not because of the EVO but because of Sprint's sub par customer service.

I'm a bit confused. You cancelled because you didn't want to be locked into a 2-year agreement?

I guess I don't understand the difference if you got your replacement inside or outside the 30-day period. Yes, they messed up apparently, but I don't see why you think they were messing with your account delaying your replacement to try and get you past 30 days...

 

[Jerzyiroc]

I think he cancelled because he wasn't going to get his replacement before the 30 day trial and probably wouldn't give him enough time to decide if he wanted to keep it still. I guess just in case his replacement also had issues?

 

[BigAinCA]

I think he cancelled because he wasn't going to get his replacement before the 30 day trial and probably wouldn't give him enough time to decide if he wanted to keep it still. I guess just in case his replacement also had issues?

This is a major part of it. The screen separation is not the only issue I am having with my phone. It is the major one and mine is bad enough that I want to be sure that the next one I got did not have the same issue to the extent this one has. The other issues I would have been more than willing to suck up until hardware/software issues were released.

The other issue it the competence and integrity of Sprint customer service. It is sad that 2 separate reps look at my account and say "Yep, got your ticket open here and it has processed and you are on the waiting list for a replacement". Only to find out today that the ticket had never been processed to begin with. Seems like good customer service is a hing of the past.

I came from T-Mobile who I had been with for over 4 years. I had excellent service from customer service. That may tested soon though. Back in January I switched from a family plan to an individual plan (the girlfriend switched to AT&T for the iPhone).

Anyway, I was no longer under contract with T-Mobile and wanted to remain that way. When I was talking to the cs rep I SPECIFICALLY asked her if changing my plan would put me under a new contract. She told me know that I would not be put under a new contract. Once again I asked her if she was sure about that. I explained that I dealt with other carriers where switching plans either extended you contract or put you under a new contract if you currently weren't. She emphatically told me that it was no longer T-Mobile's policy to extend contracts or place people like me under a new contract die solely to changing your plan.

Well, guess what? After I switched to Sprint I was looking at a T-Mobile statement and what did I see? A contract expiration date of January 2012! I suppose I will find out for sure once I get my final bill from them and see if there is an ETF.

Maybe I should have just stuck it out with Sprint since it appears that the modus operandi for all carrier's customer service/stores is to mislead and plain flat out lie if it means getting a customer under contract.

Anyway. this is getting off topic. The OP asked who was going to cancel before the 30-day trial period. I was really reluctant to post here because I know that people tend to get really defensive here when it comes to their phones/carriers.

 

[Andrew Ruffolo]

Yeah, same happened to me with my Pre. I was supposed to receive a 3rd unit within the 30 days... and I should have cancelled then. What happened is I get unit 1, oreo'd in a week. Unit 2 arrives day I leave for 2 month trip to indian reservation for school. While there, 2 unit decides to have oreo and other various problems and was told I could receive a 3rd unit. Few days go by, decide to call Sprint for an update and they said they couldn't send me one out due to the address I was at not matching the account address. They could have told me that when I originally called, but no, they decided not to, and let me figure it out on my own. Reguardless, couldn't cancel the account due to it being out of 30 days. Needless to say, after 5 units, they let me replace the Pre for a Hero, even trade. I haven't had to call since. Been so incredible happy with android and the build quality of the Hero. I was with Verizon before and only had 1 issue (although i would say a $350 data charge being a big issue when I bought my LG Dare I asked the idiots at the Circuit City to add the $15 data package). It took forever for the fee to be reversed. I figure, as long as I stay with Android, I'll be happy and stay with Sprint's prices. I just wish they would have 4G in my area (not a small city, quite a major city actually) before the Epic comes out so I can mentally justify the Premium charge.

 

[scheets973]

I feel the EVO will be a phone I can keep for at least 2 years. I mean who knows what will be available in 2 years but we all can't think like that cause in a few months there will be 1.5ghz processors...etc. Evo will hang around as long as Sprint can show we deserve updates like other handsets. Only thing really upsetting me is the laggy video tests and how smooth the Droid X's processor is compared to the EVO. The EVO should have no problem running as smooth as the Droid X. IDK I am keeping my EVO I love it. I did however love the G1 when it came out as well as my iPhone. I ran over my iphone because It pissed me off so much. Yes, I really did run it over. I still have the pieces ti laugh about it all. I might be crazy.

I laughed when I read this.... thanks hahaha