This really says it all. Just closed out a chat I started because I was tired of just hitting the "software update" button:
Visitor: Hi there. I'm beginning to lose both hope and product faith. When will I see an update for my Galaxy Tab 7.0 plus from ICS to JB? It has been reported that the update would happen beginning Feb 22, 2013, but that does not seem to be happening.
Kate: We're really sorry for the inconvenience.
Kate: What is the model code of the tab?
Visitor: GT-P6210MAAXAR
Kate: Thank you.
Kate: Have you registered the tablet on Samsung.com and tried to update using Kies and over the air?
Visitor: Yes, Yes, and Yes.
Kate: Thanks for confirming.
Kate: When you try to update are you getting any error?
Visitor: No error, just "no update available"
Kate: I request you stay online for few minutes while I provide you further information.
Kate: Thanks for holding.
Kate: Samsung has released the update in patches for all the registered users, the update will be available for your tab model when it's available.
Visitor: That really does not tell me anything. Is the updated currently be distributed? In the US? When may I expect it? I'm in my sixties - I can't wait that much longer. (Get the cynicism?)
Kate: Yes, it's available in the US and is available to all the registered users in patches.
Kate: Currently there's no information available as when it will be available for your tab model, you can check for regular updates on Samsung web site under the news section.
Visitor: Are you confirming to me that the article that SAMSUNG released quoting a Feb 22 2013 release date was not true?
Kate: It's true and the update is available in patches, that's the reason it's taking time to get the update.
Kate: It was not released for all the users at a time.
Visitor: Can you tell me where it is being released, and give me even a hint of when I may expect it?
Visitor: I'm also confused - you say released in patches, but this is an OS upgrade.
Kate: It has been released all over the US, the information available on the update availability for specific user.
Kate: We request you wait for some time and you will get the update.
Visitor: Thanks. I'm kind of frustrated though. I have a Sprint Galaxy S2 that we keep getting the runaround on, 2 Samsung TVs that die with regularity, and you really aren't telling me anything, though you're trying to be nice about it.
Visitor: "Wait some time"? I've done nothing but. I don't want to install these non-standard mods, or root. I just want the new update.
Kate: I understand your concern with the issue.
Kate: I will forward your request to the appropriate department, they will work on the issue so that you will get the update as soon as possible.
Visitor: Thanks. Wish you could do something other than soft-soap me, though.
Visitor: Bye
Kate: Once again we are really sorry for the inconvenience.
Kate: You're welcome. Is there anything else I can assist you with?
Visitor: No.
I'm not mad, I'm just disgusted with the company
Visitor: Hi there. I'm beginning to lose both hope and product faith. When will I see an update for my Galaxy Tab 7.0 plus from ICS to JB? It has been reported that the update would happen beginning Feb 22, 2013, but that does not seem to be happening.
Kate: We're really sorry for the inconvenience.
Kate: What is the model code of the tab?
Visitor: GT-P6210MAAXAR
Kate: Thank you.
Kate: Have you registered the tablet on Samsung.com and tried to update using Kies and over the air?
Visitor: Yes, Yes, and Yes.
Kate: Thanks for confirming.
Kate: When you try to update are you getting any error?
Visitor: No error, just "no update available"
Kate: I request you stay online for few minutes while I provide you further information.
Kate: Thanks for holding.
Kate: Samsung has released the update in patches for all the registered users, the update will be available for your tab model when it's available.
Visitor: That really does not tell me anything. Is the updated currently be distributed? In the US? When may I expect it? I'm in my sixties - I can't wait that much longer. (Get the cynicism?)
Kate: Yes, it's available in the US and is available to all the registered users in patches.
Kate: Currently there's no information available as when it will be available for your tab model, you can check for regular updates on Samsung web site under the news section.
Visitor: Are you confirming to me that the article that SAMSUNG released quoting a Feb 22 2013 release date was not true?
Kate: It's true and the update is available in patches, that's the reason it's taking time to get the update.
Kate: It was not released for all the users at a time.
Visitor: Can you tell me where it is being released, and give me even a hint of when I may expect it?
Visitor: I'm also confused - you say released in patches, but this is an OS upgrade.
Kate: It has been released all over the US, the information available on the update availability for specific user.
Kate: We request you wait for some time and you will get the update.
Visitor: Thanks. I'm kind of frustrated though. I have a Sprint Galaxy S2 that we keep getting the runaround on, 2 Samsung TVs that die with regularity, and you really aren't telling me anything, though you're trying to be nice about it.
Visitor: "Wait some time"? I've done nothing but. I don't want to install these non-standard mods, or root. I just want the new update.
Kate: I understand your concern with the issue.
Kate: I will forward your request to the appropriate department, they will work on the issue so that you will get the update as soon as possible.
Visitor: Thanks. Wish you could do something other than soft-soap me, though.
Visitor: Bye
Kate: Once again we are really sorry for the inconvenience.
Kate: You're welcome. Is there anything else I can assist you with?
Visitor: No.
I'm not mad, I'm just disgusted with the company
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