iHeartRadio not working on KitKat

[Shawn Magm]

Sorry for the late reply. You probably already know Firefox Beta was updated and works well now.

Thanks. The support @ Pinger was very good and had the app updated very quickly. I switched to standard Firefox, which worked.

 

[AzD]

Not working here - signed in or logged out, getting no sound.

 

[StevieD2]

No joy with streaming live stations with Nexus 5. The preroll commercials work fine, as does the Pandora-like music.

 

[ncguy]

IMO tune in is a much better app. It just lacks the clear station channels.

 

[scoutconnor]

Let iHeartRadio know by submitting a support request at http://help.iheartradio.com/customer/portal/emails

 

[ncguy]

Let iHeartRadio know by submitting a support request at http://help.iheartradio.com/customer/portal/emails

Flooding them with requests may help but they will acknowledge you back by saying they already know it doesn't work on the N5 and they will eventually send out an update to fix it. They are basically saying shut up and wait.

 

[StevieD2]

Flooding them with requests may help but they will acknowledge you back by saying they already know it doesn't work on the N5 and they will eventually send out an update to fix it. They are basically saying shut up and wait.

I sent in a report, they sent me in a request to test a couple of things and report back. So they're working on it for sure.

Tuesday, November 19, 2013 ? 11:33 AM EST
John replied:
Hello Steve,

Thank you for contacting iHeartRadio. I'll be happy to help with this matter today. I understand that you are experiencing difficulties getting sound on your device that is running Android 4.4 (Kit Kat). We are aware of the issue that you are currently experiencing and are actively working on a fix. The most recent version of iHeartRadio Application does not currently support Android 4.4 yet, be prepared for an update in the future.

To further investigate this matter for you can you please provide me with some additional details such as the following:

1. Can you please try the following live stations WLS AM and KTRH?
2. Can you please try a "Perfect For" station of your choosing?

In the meantime you can listen to iHeart though a PC at iHeartRadio | Real & Custom Radio Stations - Listen Free Online. I apologize for any inconvenience.

I look forward to hearing back from you.


How was my reply?
:|

John
iHeartRadio Guru
Monday, November 18, 2013 ? 09:15 PM EST
Steve Dickey wrote:
I can not hear the radio station streams. I can hear the preroll commercials and custom (prerecorded) music "stations."

I am using Android 4.4 Kitkat on a Nexus 5.

I could hear WLS, and "Perfect For" tab works fine playing pre-recorded music. Still can't get KFI though.

 

[PRS ONE]

No sound on my LG Nexus 4 with KitKat either.

 

[Atli126]

Any updates for this. Just got the kit kat on my Nexus 4 and nothing for me either and spotty blue tooth sometimes

 

[ncguy]

Any updates for this. Just got the kit kat on my Nexus 4 and nothing for me either and spotty blue tooth sometimes

Their tech support got back to me on the 18th and they said 4.4 is not supported but they are working on it. They wanted more data on what worked and what didn't.

 

[thekarens]

I generally listen to 3 stations. Two out of 3 work with my Nexus 5. Hopefully they'll get it fixed soon.

Sent from my Nexus 5 using Tapatalk

 

[ncguy]

I generally listen to 3 stations. Two out of 3 work with my Nexus 5. Hopefully they'll get it fixed soon.

Sent from my Nexus 5 using Tapatalk

Interesting. If you're talking about live stations I can't get audio from any on my N5

 

[thekarens]

Interesting. If you're talking about live stations I can't get audio from any on my N5

Yeah, I'm talking about live. 2 out of 3 have audio. The third one looks like it's playing, but I can't hear anything.

Sent from my Nexus 5 using Tapatalk

 

[ncguy]

Response just received from iHeartRadio tech support

"We have an update we are actively testing and you should expect an update soon which should resolve the Kit Kat errors we've seen'

 

[Diknak]

this has been bugging me. Listening to live stations over bluthooth won't play sounds for me. If I try to listen to live stations through the speakers, it works just fine. custom stations work fine regardless, so it is a very narrow scopped problem, but it just happens that I listen to live radio stations on my way to work and play it through my car speakers >.<

Glad they are getting an update pushed though.

Nexus 4

 

[shahid99]

There are a lot of apps that aren't working keep crashing imidiatly after u launch them but its gonna take some time before they get fix and also flash player not working as well . I mean after side loading it should work with firefiox n dolphin but its not like it used to n my battery drains a lot at night dont know what to do help guys on battery draining

 

[synjun]

iHeart updated today fixed issues..........

 

[swebb]

Update seemed to fix my problem stations too. What's new log didn't specifically mention KitKat support but does seem to be fixed now.

 

[ncguy]

I'm good after the update

 

[JulianNott]

Nexus 5 and Nexus 7 both working fine with KitKat and latest iHeart

Nexus 5 KitKat Build KRT16M
Nexus 7 KitKat Build KTRM16S

Julian / Santa Barbara