I'm not able to hear the voice of the caller when i'm on call

[Android Central Question]

Hi All,

I'm not able to hear the caller through my phone but i'm able to hear voice of the caller through head phone , loud speaker on my one plus 5 mobile.

Please help/Advice.

regards
Chandra

 

[B. Diddy]

Welcome to Android Central! That usually means there's a problem with the earpiece speaker. Bring it to a repair shop (or contact OnePlus, if it's still under warranty).