Okay, I just switched from iPhone to Android on the weekend, and discovered that my previous contacts using iMessage could no longer text me unless iMessage was turned off on their side.
I've tried unregistering the device from the AppleSupport website, and removing my phone number from the account. That did not fix the problem.
I then spent three hours on the phone with an Apple Tech support employee, trying every possible solution. End result being him asking me to wipe my iPhone. Which I did. Still, the problem was not fixed. He sent a request to the Engineering Department and told me they would contact me in two days. I waited four with no response.
I called them. Proceeded to spend an additional four hours with them on the phone. No solution.
At the end they told me the 'only resolution' was to wait 30 days to see if the glitch would work itself out.
30 days?! Can they legally force me to be an Apple customer? They won't give me a loaner phone until they work out their problems, they won't reimburse me for loss of services. They refuse to do anything.
Help :'(
I've tried unregistering the device from the AppleSupport website, and removing my phone number from the account. That did not fix the problem.
I then spent three hours on the phone with an Apple Tech support employee, trying every possible solution. End result being him asking me to wipe my iPhone. Which I did. Still, the problem was not fixed. He sent a request to the Engineering Department and told me they would contact me in two days. I waited four with no response.
I called them. Proceeded to spend an additional four hours with them on the phone. No solution.
At the end they told me the 'only resolution' was to wait 30 days to see if the glitch would work itself out.
30 days?! Can they legally force me to be an Apple customer? They won't give me a loaner phone until they work out their problems, they won't reimburse me for loss of services. They refuse to do anything.
Help :'(