Incoming calls not showing on always on screen galaxy s9 HELP!!!

[KjinTx]

I've tried everything I know to. Incoming calls will not show on my always on screen. It rings. I can hear it. I unlock always on to get to lock screen still no incoming call notification being shown. I unlock phone to get to home screen and I have to go to drop down menu to answer calls. Is there a way to at least see who's calling on always on screen without using an app like Hiya or something???

 

[B. Diddy]

Welcome to Android Central! Does it still happen in Safe Mode? https://support.t-mobile.com/docs/DOC-37190