Incoming ringtone won't work unless rebooted - then rings for one call only then silent.

[AC Question]

Have 5.5" Alcatel Idol 3 (6045Y) on Android 5.0.2. Has been a great budget handset for about 18+ months then without warning/fiddling following occurred:

Ringtone works fine in 'Sound & Notification' settings. All other settings checked. After a reboot it rings for one incoming call only before becoming silent again for the next incoming call. All other sounds/vibrate work fine. (Have also deleted a previously installed 'Old Phones' ringtone app - just in case?). Suspect a rogue app perhaps or something in settings I've carelessly missed? No new apps recently added.

P.S. Call blocker recently activated - Avast then tried 360. Same ongoing results when using either. Any ideas/opinions much appreciated. Thanks

 

[B. Diddy]

Welcome to Android Central! Are these preinstalled ringtones or custom ringtones? If they're custom, are they on the SD card?

 

[anon(10264664)]

Hi! Nice to be here thanks! All pre-installed on phone now. Removed one and only custom one within last few hours and seeing how it goes. Actually appears to be okay?...........so far.

 

[anon(10264664)]

Nope! Gone silent again. Vibrate/everything else fine, texts etc but no ringtone on incoming calls! Long sigh....

 

[anon(10264664)]

A new (Brexit Independence!) day here in the UK! A big 'thank you' if you are still following this:.....Using a pre-installed ringtone with setting for 'Mute power on & off ringtone' set to OFF the following occurs: Power on/off ringtone happens at off/reboot!!!!! ......and incoming ring also works! I don't understand this at all and am now thinking of doing a factory reset? A pain but what has to be, has to be. Any/all ideas/thoughts welcome.

 

[anon(10264664)]

Back to square one! Ringer works on ONE incoming call then becomes silent. Vibrate works as does all other 'audiables'. factory reset coming up later today unless any genius' out there has a 'bight spark' idea/solution?

 

[B. Diddy]

Try booting into Safe Mode: How to turn on safe mode on Alcatel Idol 3 (5.5). If the problem goes away and stays away, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem goes away.