iPhone user not receiving pics

[toy4rick]

My son has an iPhone 6 on Verizon and I have a P2 also on Verizon

A few days ago he stopped receiving pics but does get texts only. My wife has a P2XL on Verizon and she gets pics no problem

Where to start?

Rick

 

[toy4rick]

I just sent a picture to another iPhone user on Verizon and they got it so apparently it's my son's phone

 

[cbreze]

mms enabled?

 

[toy4rick]

Yes both MMS and SMS are enabled.

Let's see what Verizon has to say

While he/we are not conspiracy theorists, it seems really odd that his iPhone was working perfectly fine until 7 days ago when he started looking on the Verizon site to upgrade since his contact is about up

I really hope that Verizon isn't pulling some shenanagians

Rick

 

[Morty2264]

Keep us informed on what happens!