IPTV and radio streaming connection error

[anfieldgod]

I recently purchased the GT media GTC box with DVB-S and android. I have an existing IPTV provider and they have their own app for android, OS or Windows. The problem is that the app keeps saying connection error for all live TV streams, but strangely will play all of the movies that are also available on the service? Can anyone help or think of a solution? Is android some how blocking the live streaming? This works 100% on my other android box...its the new GT media one that is seemingly 'incompatible'. The same issues with Tunein radio too...it seems like anything live gets blocked!!