Is Dr Fone a trustworthy app to use when trying to RECOVER deleted video or audio files or a scam?

[ripvanwinkle]

Samsung Galaxy J2 Prime - Android 6.0.1 Marshmallow

I downloaded and ran a free version of Dr Fone on my PC to try and recover deleted audio files on my Samsung Galaxy J2 Prime. It asked me to to connect my phone via USB then to enter 'debugging mode'. It scanned my phone for 22 minutes and reported finding the files and claimed it was downloading recovery software to the phone. After a while it became stuck and a black screen came up with the words...'To start your device please enter a password"... I have never SET a password on my phone, and use the basic 'swipe right' to unlock the lock screen that comes set on the phone. Dr Fone is NOW asking me to PAY FOR AN UPGRADE TO reset the phone to it's Normal State... Has anyone else has this experience? ...Should I pay for the upgrade?... What do You think?...Your kind advice would be greatly appreciated!

 

[N4Newbie]

Where did you download this app? Can you provide a link?

I'm wondering if maybe you got a fake version of the real app. Looking at their website - https://drfone.wondershare.com/guide/android-data-recovery.html - your experience does not seem to agree with what would be expected from this app.

 

[ripvanwinkle]

Well I actually downloaded the app unto my PC back in February when I had another issue with a different phone. It had a broken screen and did not respond to taps on the screen to unlock nor even a mouse connected to that phone with a USB On The Go connector thus my purchase of the Galaxy J2 Prime... So I cannot really say if it was the genuine Dr Fone app, however I think it was associated with the Wondershare site. It said it recovered the audio files I selected but wants me to upgrade at a cost to recover the files... I seems that the app intentionally took control of the phone, and NOW wants to be paid to upgrade and FIX the problem they created... SO my question is "Is this a realiable app? and has anyone has a similar experience?

 

[FunnyCuteBunny69]

Samsung Galaxy J2 Prime - Android 6.0.1 Marshmallow

I downloaded and ran a free version of Dr Fone on my PC to try and recover deleted audio files on my Samsung Galaxy J2 Prime. It asked me to to connect my phone via USB then to enter 'debugging mode'. It scanned my phone for 22 minutes and reported finding the files and claimed it was downloading recovery software to the phone. After a while it became stuck and a black screen came up with the words...'To start your device please enter a password"... I have never SET a password on my phone, and use the basic 'swipe right' to unlock the lock screen that comes set on the phone. Dr Fone is NOW asking me to PAY FOR AN UPGRADE TO reset the phone to it's Normal State... Has anyone else has this experience? ...Should I pay for the upgrade?... What do You think?...Your kind advice would be greatly appreciated!

This same thing just happened to me! Gosh, I asked about it on an informatic store, they said they got to reboot my phone and it's expensive to me, I've heard about a software that would install a new android on your phone from your computer and im trying it out... Really Dr.Fone is useless, good for nothing.