It is with great sadness that I have thrown in the towel and am returning my Gear S2 today. I have been looking forward to its release for three months, but in the end, its functionality just doesn't merit keeping it. How sad is it that I strapped on my 1st generation gear this morning and was happy to have it back. The Gear S2 looks great and has a great interface, but I feel like Samsung focused all of its efforts on making it a fitness tracker and put no emphasis on it being an extension of your phone. If I just wanted a fitness tracker, I would have gotten a Fitbit.
S voice is terrible, and calling or texting from the phone is a nightmare. Also, the watch doesn't know the difference between your contact's home and work number. When I ask it to call my wife at work, it only brings up her cell number. I'm only able to dial her work number if I go to the contacts list and select it. Meanwhile, I can tell my 1st generation gear to call my wife at work and it just dials that number directly. REALLY SAMSUNG???
I'm sooooooo disappointed. I really thought this would be the watch I had been waiting two years for. I can only hope that Samsung has people that read these forums and use the info in here to improve on their devices. How could they get so many things right with the Gear S2 design and yet still fail so miserably on its functionality? It's as if they had a great design team, but then hired a bunch of 5th graders to program the interface with the phone "Sorry, that was mean" .
I'm just so disappointed about how great the design is, but how bad the functionality is. Yes, I know I could hold out for updates and pray that these things get fixed. But, to use a stock market analogy, I feel like I just bought stock in hopes that the value goes up, but I'm not sure how long it will take for that value to increase, or whether it will ever increase at all. I will keep an eye on these forums in hopes that future topics discuss any software updates and whether they make the watch worth buying again. The day that Samsung fixes these issues, I will go out and buy a new Gear S2 immediately. I really feel that Samsung has hit the mark on this watch as far as design, so hopefully, they will continue to support the S2 with apps and software updates and not move on to other things like they did with other devices. I love Samsung devices and have been a loyal customer since I got my Galaxy S3 when they first came out. I now have an S5 and two tablets.
Please fix this Samsung!!!