Issue opening file in WhatsApp.

[Android Central Question]

I have an issue with opening a xlsx file in whatsapp. Everyone else in the group can do it fine.
Pictures show up fine.
Error is error opening file this file no longer exists.

Tried a few other apps for excel, but same issue.
Downloading a xlsx file from the internet and opening it works fine.

Samsung A30, latest update.

 

[B. Diddy]

Welcome to Android Central! Can you download the file to the phone first before opening it, or does that still give you the error?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[none002255]

When I click the file it takes me away from whatsapp to the downloaded files folder and that is where the error appears.

Is there a way to open the file without downloading it?

 

[B. Diddy]

What if you long-press the file in WhatsApp -- does that give you any options?

Sorry, but I don't use WhatsApp myself, so I can't give specific details.

 

[none002255]

If I press it longer it provides some options (delete, reply, favorite), none of which are to open.

 

[B. Diddy]

Try clearing the app cache for WhatsApp in Settings>Apps​, then Force Stop.

 

[none002255]

Wouldn't that delete the group and everything else? It's for work, I can't do that.

Asked someone to send it. It had a down arrow in a circle, when clicked that, it seemed like it downloaded it. After that there is a forward arrow.

I looked in Internal storage-Android-media-com.whatsapp-whatsapp-media.

Not there or anywhere else. I searched the file name.

Where did it go?

When I click on the gorup, I can see media, docs, and links. In docs there all the files I need to open. Pictures can be viewed fine, but not the xslx files.

When I try to open with google sheets it says can't open doc, not avail offline.

 

[none002255]

Also when I try to send a message on the group, and click attachment, then documents, I can see the xlsx files. At the top there is an option that says browse other documents.

 

[B. Diddy]

Cache is always temporary data, so clearing it wouldn't affect any important information.

 

[none002255]

Cleared cache same issue.

 

[B. Diddy]

Go to Settings>Apps and select WhatsApp, then Permissions. Is Storage (or Files) permission on?

 

[none002255]

Yes, it's on.

 

[mustang7757]

Hi, welcome to AC!

This is a work group chat , what if someone sends you the file can you open it that way instead of opening in the group chat?

 

[mustang7757]

Also when you open whatapp go to settings>storage check document on wifi and data

 

[none002255]

Already did that.

 

[mustang7757]

Have you tried to reset the app by clearing data then force stop it?

 

[none002255]

I don't want to loose anything, it's work related.

 

[none002255]

Update.

lso when I try to send a message on the group, and click attachment, then documents, I can see the xlsx files. At the top there is an option that says browse other documents.

Unable to share doc to email/oth.

Should have mentioned this before, the issues are with the second Whatsapp account (dual app), there are two of them on the phone, different numbers.

I had someone send some xlsx files, it opened them fine. There was no down pointing arrow.
The files are still not saved on the internal storage.

On the second one I had a different person forward the xlsx file in private, and send a pdf.
Opening it with Sheets, it says Can't open this document. This file isn't available offline. Make the file available online in the file's option menu.
I don't know where that is.

With a pdf some programs can't open it at all, or say This file could not be accessed, Check the connection or make the filename shorter.
Nowhere in Internal storage.

Tried in wireless and celular, if that makes any difference.