Issues with smart switch

[karl1221]

It's too big to upload but the linked video shows it passes through the video and photos after a second. It doesn't back then up. What apps could be causing that?

https://linksharing.samsungcloud.com/bWr6TJ4ipPDy

 

[mustang7757]

It's too big to upload but the linked video shows it passes through the video and photos after a second. It doesn't back then up. What apps could be causing that?

https://linksharing.samsungcloud.com/bWr6TJ4ipPDy

Watching the video says images, videos back up and went to 100 percent , nothing indicate they didn't.

Go to settings on smart switch then pick preference >back up choose 1 and tap details >view back up folder then tap files says photos

 

[karl1221]

You realise they wouldn't hack up in a few seconds? Like I said it doesn't back them up now can you help or not?

 

[mustang7757]

You realise they wouldn't hack up in a few seconds? Like I said it doesn't back them up now can you help or not?

I do understand, but problem isyour not listening to someone that knows Samsung device very well and smart switch. So you do you want to follow my lead where I asked or can have other members chime in to help you ?

 

[karl1221]

Fine I'll do a backup and send a picture seen as you don't believe me that it doesn't back them up

 

[mustang7757]

Picture will be handy but also go into your back up folder and open details and then photos , you should see them all there

 

[karl1221]

i did and there's no photos or videos. The software is NOT backing them up. Can you help or not?

 

[mustang7757]

i did and there's no photos or videos. The software is NOT backing them up. Can you help or not?

Do you get a page like this when you open back up under details ?
Listen I help out in the forums for free , if you don't want listen and show screenshot then I'll let someone else . I don't have to deal with your rudeness trying help you.

 

[karl1221]

well I haven't been rude it's just that I've told you several times now. Once it's backed up ill check that folder and report back

 

[mustang7757]

well I haven't been rude it's just that I've told you several times now. Once it's backed up ill check that folder and report back

Have you gave me any solid proof yet ? I asked several more times and nothing, I gave you proof through my screen shots.

 

[karl1221]

Here's proof

 

[mustang7757]

Here's proof

Do this through PC , skip Mac for now .

You have the international version ?
Put check mark only on video and photos the rest don't check them off and choose back up then see what happens

 

[karl1221]

no i dont have the international version. I'll try those steps on a pc and report back with pictures

 

[karl1221]

If I unslect everything apart from videos and images it gives me this message and it I unplug and plug back in and back up again with only videos and images selected it gives me the same message again in a loop

 

[mustang7757]

Have you tried different cables and ports on the computer? Might also try reinstall the drivers in settings of smart switch , if those don't work uninstall smart switch then reinstall again

 

[karl1221]

I've tried that now it does this. Tottaly odd because settings are shown both in the backed up and not backed up list and it's only backed up apps made by Samsung. It's totally bizzare

 

[mustang7757]

Yeah shows on one your screen is back up and other not lol crazy
Maybe a glitch in the smart switch application , but verify in show details also

 

[mustang7757]

One other thing , I do back up.with photos , document through cloud also like Google photos but another thing if you have a SD card you can back up up through settings smart switch that way also , it's good to have in multiple places Incase one fails