Just got an Atrix, love it, but...

[makaveli28]

I am having the same problem with muffled calls, I bought mine off ebay its the AT&T version and I am in Canada. Guess I have to contact Motorola Canada?

 

[jd914]

I wouldn't have bought it if I wasn't happy with the condition of it. They checked it out thoroughly at both stores and told me it was a defect.

I hate to rant, but this is one reason I really liked my iPhone. Had this been an iPhone malfunction, I would have been in and out of the Apple store within 15 minutes with a brand new phone. Instead, I went to the store and waited in line for the guy to say "Oh, you have to go to the warranty store, they have them in stock, you'll get it replaced." After driving 15 miles they had none in stock and said they never had. Frustrating to say the least. Just bought it and now I'll be without it for weeks because no one can replace it in person.

This is the reason when I need a warranty replacement I NEVER take it to a store. I do everything through the phone and have my replacement the next day.

I don't understand why people always choose the hardest route to get a replacement.

 

[I Monarch]

Stores never do warranty replacements for people that don't have proof of purchase. Regardless of the 30-day return policy, you can't return something you didn't buy. XBM is the fastest way to get the phone. 1800-801-1100 is the national number.

I saw a page back or so that someone said insurance doesn't cover water damage or something like that - that's not true at all. Insurance covers anything and everything except if you tell them you broke it yourself, on purpose. Like, if you said "I was angry at my life partner and threw it against the wall."

Keep in mind, insurance can be added whenever you update your IMEI with AT&T. If you buy a phone from craigslist, you can still add insurance in case your new phone has an issue such as this. If warranty won't cover it, insurance will.

 

[jmack549]

This is the reason when I need a warranty replacement I NEVER take it to a store. I do everything through the phone and have my replacement the next day.

I don't understand why people always choose the hardest route to get a replacement.

They overnight it? If that's the case I will be impressed. Thanks, will call tomorrow.

Sent from my MB860 using Tapatalk

 

[I Monarch]

They'll charge you for overnight.

 

[jd914]

They'll charge you for overnight.

I believe it's a $15 charge but well worth it due to the convenience. Replacement comes with pre paid return label, put defective device in same box with pre paid label then throw in Fedex drop box.

 

[jd914]

Stores never do warranty replacements for people that don't have proof of purchase. Regardless of the 30-day return policy, you can't return something you didn't buy.

This is true you cant return it but you can get it replaced as long as it's within the one year manufacturers warranty.

 

[Duvi]

This is true you cant return it but you can get it replaced as long as it's within the one year manufacturers warranty.

correct. i went to a warranty center once and got my 9000 exchanged. i didn't have proof of purchase, just had to make sure it was the same imei on my account that my phone had.

 

[Terrigno]

@jmack549 try the at&t store first. They will likely help you, if not then yes worst case you will have to send it to Motorola. @Terrigno yes, the device carries a manufacturers warranty, regardless of where you purchased it. go to this site:

MOTOROLA ATRIX?„? 4G - Motorola Mobility, Inc. USA

Enter your serial and it will tell you about your warranty. <Bottom Left of page>

BTW the serial number is your IMEI:

I entered mine and my warranty is good through 05/12/12 ... "I traded a iPhone 4 for mine "

Thanks for that tip. Mine is good till 5/14/2012. Hmm, thats a little over the 1 year limit of the warrenty considering I got the phone on prerelease. Oh well, Motos good

Also. How are you liking it? What do you think about it stacked up against the IP4?