Just got an S3, but have issues

[ghostface147]

So we just replaced our on-call phone. It was a Nexus S 4G. Set it up...all good to go. Downhill from there. The battery was draining at a fast rate. I turned off or down a few things (brightness, motion, NFC). Still drained and the bottom of the phone (back bottom) was getting rather warm. Got home and charged it. It charged to 75% before I decided to turn it off to cool it off since it was still rather warm. When I turned it back on about an hour later, the battery was down to 55% and still warm, but not as warm as before. I used it for a little bit and it went down to 45% left. I just decided to take out the battery and put it back in. When it powered back up, battery was down to 17%. It was off just for a power cycle and it lost that much charge?

Needless to say, it didn't last the night and I plugged it in to charge when I got to work. It's been plugged in for over an hour charging. It'll turn on, but won't stay on. Just powers back off once it gets to the main screen and back to the battery charging screen. Needless to say, not a good first impressions.

All companies make lemons from time to time. I am going to replace it and see what happens.

 

[meyerweb#CB]

Since it's brand new, asking for a replacement is your best bet. There are a couple of known glitches that can occur, so if you notice the same thing happening again let us know.

 

[ghostface147]

It's just annoying that this happened when I've heard good things about this phone.

 

[Golfdriver97]

So we just replaced our on-call phone. It was a Nexus S 4G. Set it up...all good to go. Downhill from there. The battery was draining at a fast rate. I turned off or down a few things (brightness, motion, NFC). Still drained and the bottom of the phone (back bottom) was getting rather warm. Got home and charged it. It charged to 75% before I decided to turn it off to cool it off since it was still rather warm. When I turned it back on about an hour later, the battery was down to 55% and still warm, but not as warm as before. I used it for a little bit and it went down to 45% left. I just decided to take out the battery and put it back in. When it powered back up, battery was down to 17%. It was off just for a power cycle and it lost that much charge?

Needless to say, it didn't last the night and I plugged it in to charge when I got to work. It's been plugged in for over an hour charging. It'll turn on, but won't stay on. Just powers back off once it gets to the main screen and back to the battery charging screen. Needless to say, not a good first impressions.

All companies make lemons from time to time. I am going to replace it and see what happens.

That is best. I haven't had any issues with my S3, and that one sounds like a bad wiring/solder connection.

 

[Ntchwaidumela]

It could be a bad unit. So taking it back to a Sprint shop to have it checked is a good idea. If it's a bad unit, they can replace it on the spot. Or it could be a bad battery. If not, I suggest you condition the battery. Let it run all the way down, charge it all the way to full and an hour past that. Let it run all the way down again, and repeat the process. Actually, this should be done with any new battery. Then, it's just a matter of managing your battery usage, as you've done already.

 

[ghostface147]

It could be a bad unit. So taking it back to a Sprint shop to have it checked is a good idea. If it's a bad unit, they can replace it on the spot. Or it could be a bad battery. If not, I suggest you condition the battery. Let it run all the way down, charge it all the way to full and an hour past that. Let it run all the way down again, and repeat the process. Actually, this should be done with any new battery. Then, it's just a matter of managing your battery usage, as you've done already.

Considering it won't turn on anymore....I don't think it's the battery. My co-worker went to the sprint store and they gave her a brand new one, not a refurb. Good to go so far. Even forced it to update to MD4. I'm an iOS guy by nature, but this phone is nice.

 

[meyerweb#CB]

Glad that Sprint took care of it. And glad you like the phone. Come on over and join "the Force" when you're ready for your next upgrade.