You know, tech companies do this a lot but I still never forgive them. The only time such a thing happened to me was in 2001. I bought my first Apple product, an iBook G3, and put 3rd party memory in it. Well, it died. This happened immediately. All within 1 month of owning it... my first dive into Apple. Well, I spent 3 weeks going back and forth between Apple tech support and Kingston memory support. They each kept blaming it on the other. Every. Single. Time. A dozen calls later, Kingston manned up and told me to send the laptop to them. I did.
Kingston called in some Apple hardware engineer and after almost 4 months, Apple sent me a brand new iBook, with a 30 something MHz bump. Even then it wasn't enough to satisfy being 4 months without my brand new iBook. Then, a few months later, Apple issued a recall on those iBooks due to faulty logic boards.
I've never forgiven or forgotten this. I got 30 MHz and a new lesson in life. One of great anger and frustration. They didn't make t right but they felt like they did by sending me a new laptop. Even though the one I sent in was 1 month old.
I know companies walk a fine line when it comes to recalls and managing problems but they know when they are wrong and should own up to it. In 2001 Apple's tech support sucked. By 2004, on to a PowerBook, they fixed every single issue without question. Not because they knew who I was, or knew of my past experience. Who really knows why.
Sometimes it all boils down to getting the right customer support person on the line. One that empathizes and likes their company enough to do the right thing.
Forgive Samsung, if you choose, but never forget.
Also, I have a $2400 stainless samsung refrigerator that has rust on it. I'm just too old to let a CS person have it. I'll fix it myself.
Good luck with your future experiences