Just received my new S20 Ultra with a scuff in the screen protector! Anyone else?

[GMGCPA]

Astonished that upon opening the phone's box I immediately saw a scuff in the upper right hand corner on the factory screen protector...panicked I immediately took it off to make sure the screen was ok which it was but now I'm out the factory screen protector as I wanted to leave it on...Samsung live chat would only send me to a Ubreakitifix store that i have to pay for...they wouldn't mail me another one...was gonna sent everything back for refund, but screw it, just went to Amazon for a reliable LK version...very disappointing for such an expensive phone...what happened to their quality control???...anyone else have this experience?

 

[mustang7757]

Was the box previously open ?

 

[Lobwedgephil]

Happened to a few others around here, mine had some marks as well.

 

[GMGCPA]

Box was properly sealed!!!...my OCD couldn't accept such a scuff!...bummer to hear about others with that issue...

 

[mustang7757]

Box was properly sealed!!!...my OCD couldn't accept such a scuff!...bummer to hear about others with that issue...

Well bright side everything else looks ok , just have to find a screen protector

 

[Peter Scooze]

I had that happen in December when my note 10+ came . Had to pull off the screen protector to make sure it wasn't the screen.

 

[felloffthetruck]

Yea, mine has a couple small imperfections also. These protectors were not installed as perfect as the note 10+ ones were.


Samsung actually sent out free replacements for the S10+ or Note 10+, all you had to do was call them.
Maybe because these are bad they might send out free replacements?

 

[swarlos]

It’s a blessing. Tear that piece of crap off.

 

[msm0511]

Yea, mine has a couple small imperfections also. These protectors were not installed as perfect as the note 10+ ones were.


Samsung actually sent out free replacements for the S10+ or Note 10+, all you had to do was call them.
Maybe because these are bad they might send out free replacements?

They didn't do it for the Note...I tried. The rep told me I had to go through ubreakifix to get a new one.

 

[GMGCPA]

Agreed with all you guys...my Note 10+ factory screen protector was perfect and the Samsung rep only suggested ubreakifix for my Ultra...shame on Samsung!

 

[Adam Frix]

It’s a blessing. Tear that piece of crap off.

This.

It's not a screen protector. It's a sacrificial piece of film that dings up if you look at it sideways.

My S10+ came with that, and it didn't take but a few weeks before I pulled it off and went to a Zagg GlassFusion. No regrets.

That was after rocking my S9+ completely naked and having no ill effects whatsoever, so I knew right away that the factory "screen protector" was way, way weaker than the screen itself.

 

[Mike Dee]

Yea, mine has a couple small imperfections also. These protectors were not installed as perfect as the note 10+ ones were.


Samsung actually sent out free replacements for the S10+ or Note 10+, all you had to do was call them.
Maybe because these are bad they might send out free replacements?

Mine was perfect, but a couple of weeks it started to show a couple of bubbles in one corner. I only recall freebee replacements on the S10 but I never bothered because I installed the Whitestone Dome.

 

[me just saying]

not problems with the one I had for the note, just had a hole in it. about the size of a fingertip