Just updated my HTC, now I can't unlock it. Any ideas?

A

AC Question

Just updated my HTC, now I cant unlock it.

I typed in the pincode to unlock the SIM, but it seems like the keypad isn't working or responding. If I try to restart, it shows the 3 options, but can't choose any. The return button does work. Buttons on the side do seem to bee responding.

So can't restart or type in pin to open the phone. Any ideas?
 

belodion

Co-Ambassador Team Lead
Moderator
Jun 10, 2014
39,362
245
63
Visit site
Press Power until the phone shuts down. Then try booting into Recovery for a Cache Partition wipe.

Posted via the Android Central App
 

Rukbat

Retired Moderator
Feb 12, 2012
44,529
26
0
Visit site
Re: Just updated my HTC, now I cant unlock it.

Since it's due to the update, it's the carrier's liability. Bring it to them and ask them to please fix or replace it (and recover your data if they have to replace it).
 

Members online

Trending Posts

Forum statistics

Threads
942,408
Messages
6,913,957
Members
3,158,401
Latest member
SandiR