just wanted to get this off my chest . . .

[anon(924308)]

Thanks! Did any of them occur fairly recently? I'm wondering if they got overloaded with similar complaints, and corporate finally did 'prevent CS from waiving fees' lol. I pulled every card except threatening to switch carriers, and I told them I knew the fee could be waived. Oh well, there goes $60. Maybe I'll call again tomorrow .

One that happened in-store told me they did exactly what you tried to do. One was upgrading two lines at the same time and also mentioned how long they were with Verizon and how they have never ever had a late payment.

I'm pretty sure the other went the same route, but I know they only upgraded on one line.

Two others called in later after hearing about getting the fee waived and had a similar conversation with whoever they were talking to. Not sure if they were escalated up the chain.

 

[Ry]

Thanks! Did any of them occur fairly recently? I'm wondering if they got overloaded with similar complaints, and corporate finally did 'prevent CS from waiving fees' lol. I pulled every card except threatening to switch carriers, and I told them I knew the fee could be waived. Oh well, there goes $60. Maybe I'll call again tomorrow .

July 2012 to now.

 

[anon(924308)]

Since this a "just wanted to get this off my chest" thread, let's turn this into a "what did Verizon do to piss us off" thread lol.

I ordered my phone on Wednesday, but noticed it was $50 at Target. So literally less than an hour later, I called to cancel the order--should have been no problem right? The guy assured me it wouldn't ship out, I wouldn't have to pay restocking fees, that my upgrade would reset in a couple days, etc.

Soooo FFW to a couple days later--guess what comes in the mail? My phone. Guy didn't do crap, nothing reflects that the order was ever cancelled. In fact, there doesn't even seem to be a way to check the status of an order. Even though Verizon sends the billing statement to the email address it's linked to, it never once sent out shipping confirmations or order confirmations for anything we've purchased--we're just left in the dark. Not going to screw around for $50 returning it and likely paying a restocking fee for their error, but this is so typical of Verizon.

I tried to negotiate the $30 upgrade fee again, and they were still pissy about how it's 'non-negotiable'.

 

[anon(924308)]

Holy christ. So I open the package because I assume the cancellation never went through--we never received any email updates or order confirmations, so how was I to know anything different? At 3 today, some guy from Fedex comes up and wants the phone back.. I had already opened the box and everything.

Spent half an hour on the phone with Verizon, only for them to tell me I'm likely going to be charged a restocking fee for opening the damn box. How was I to know someone was going to walk up and claim the phone back? They never even sent me an order confirmation when I ordered the thing, they never sent me a shipping confirmation when it shipped out, they never sent me a cancellation confirmation, they never told me some guy was coming to our house to pick up the box they delivered just a couple hours prior.

Now I have to wait a *week* for my upgrade to reset. And pay a $30 restocking fee for their blunder.

 

[pretext]

Talk about a nightmare!

Sent from my Nexus 7 using Tapatalk 2

 

[Bond32]

That is not normal. There is some serious miscommunication somewhere. I know only the account holder gets emails... maybe thats how yours is set up too?

Sent from my SCH-I605 using Tapatalk 2

 

[anon(924308)]

we never receive any emails from the account holder's address, other than billing statements. I checked with a rep and she confirmed that we *should* receive notifications, but chalked it all up to human error (I thought it was an automated process, but..). same thing happened to the phone we ordered a few weeks back--no order/shipping confirmation, tracking #, nada.

the worst part is having to wait for my upgrade to reset--I want to get my phone before xmas but I'm getting dangerously close. the way they're set up, nobody has any authority to do anything except send tickets up to their supervisors, who themselves probably lack final authority. I'm guessing that's why the cancellation was so late. lol it was just ridiculous getting the phone, and having someone come up to our house two hours later to claim it.

That is not normal. There is some serious miscommunication somewhere. I know only the account holder gets emails... maybe thats how yours is set up too?

 

[YourMobileGuru]

Its my understanding that since they redid all the plans for share everything that its harder and harder for even managers to waive the fee. Some people have had luck requesting a bill credit in the same value however.

My sales rep (I do indirect sales for Verizon and AT&T ) told me that the fee was now being used for network expansion and they were cracking down on the waiving the fee.

Sent from my Motorola Droid RAZR Max HD using the Android Central Forums app.

 

[WannaBeYou]

Some people have had luck requesting a bill credit in the same value however.

Thank you, that is good to know!