Kitkat downloading but won't install

[tsawrie]

I received the update this morning and downloaded. However, when it tries to install, it errors out, saying there was a problem.
Do I need to unroot before running this install?
If so, can someone point me to what I need please?

 

[AxlMyk]

Yes. Unroot first. What did you use to get root? Saferoot has an unroot function.

AC App on SGS3

 

[tsawrie]

I used Odin to root. Can I used Saferoot if I used Odin to root?

 

[tsawrie]

I now have a message stating that the wrong software was detected and that I should return my phone to the store.

 

[jlost]

I now have a message stating that the wrong software was detected and that I should return my phone to the store.

Whoa! You is in big twouble! Lol haha

 

[cguymartin]

Whoa! You is in big twouble! Lol haha

Were you rooted?

 

[jlost]

Were you rooted?

I don't root. I like the phone as is or I wouldn't buy it lol

 

[_YoKolorMeBadd]

I now have a message stating that the wrong software was detected and that I should return my phone to the store.

Same thing here. unrooted and it says send to store. Guess I'm not on stock rom?

Update: Eventually got it fixed.

 

[pjcruiser]

Same thing here. unrooted and it says send to store. Guess I'm not on stock rom?

Update: Eventually got it fixed.

What did you do? Uninstall?

 

[_YoKolorMeBadd]

I installed a stock Rom via Odin. Them updated via OTA.

Sent from my SCH-I535 using Tapatalk

 

[MrDoh]

I installed a stock Rom via Odin. Them updated via OTA.

Sent from my SCH-I535 using Tapatalk

Exactly the right thing to do when you want to take an update and your phone is rooted, and you don't care about having a permanently locked bootloader.. This works if you're rooted, if you're using a custom ROM, whatever. Good solution. After that, if you want to root your phone, you can use towelroot:

I'm throwing a party and you should come **GS5 ROOT THREAD** - xda-developers

On the other hand, if you are rooted and have an unlocked bootloader, you might want to wait for a nice custom ROM version of the update, like maybe CleanROM 9 (have my fingers crossed) before updating.