knox not working

[AC Question]

i was using my knox app regularly in note 3 samsung .
since 2days when i click knox , its not opening , even it not showing the password tying part
once i switch off and on the phone and tried again , suddenly it showed know locked , then again same situation happens
can anyone help
thnx

 

[B. Diddy]

Welcome to Android Central! When you say you switched the phone off and on again, do you mean that you did a reboot?

Try also wiping the cache partition: https://support.t-mobile.com/docs/DOC-27708