I too have been experiencing the issue with my lil over a week gear 2.
The steps that seem to fix the syncing issue i am having is: Please follow the below path on the device: Settings >Applications> Application Manager >> All >> S Health>> Clear Data, Clear Cache and Force Stop.
Here is my recent conversation with samsung support:
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Arwyn'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125601298662X
Arwyn: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Eric: are there any known issues with the gear manager app?
Arwyn: As of now we do not have any know issues on the Gear manager app. However please let me know the issue to assist you better.
Eric: i picked up the gear 2 lil over a week ago, and not it will not syce notification, emails, messages with my phone
Eric: i've been through tech support help and they even mirrored control of my phone to fix the issue
Eric: it was fixed for a day but now i am still having the same problem
Eric: i've deleted and reinstalled the gear manager app 3 times and factory reset my gear 2 3 times
Arwyn: I understand that your device notifications are not being synced with your Gear. Is that correct?
Eric: correct
Arwyn: Thank you for confirming.
Arwyn: Not to worry. I'll try my best to fix the issue.
Arwyn: In order to isolate the issue and perform appropriate troubleshooting I need to probe some questions. Shall we proceed?
Eric: k
Arwyn: For how long you have been experiencing the issue?
Eric: i have the steps that are needed to fix
Eric: that past few days
Eric: *the
Arwyn: May I know what all the steps you have tried on the device to resolve the issue?
Eric: clear app data and cache
Eric: that seems to fix the issue, however that also deletes my profile and factory resets my gear 2, so any data obtain on the gear for that day is wiped out without having the opportunity to sync to my phone and back up
Arwyn: I apologize for the inconvenience caused to you.
Arwyn: Let me check what else we can do for you to resolve the issue.
Arwyn: I've checked the information for you.
Arwyn: What happens when you try to sync the data on the Gear?
Eric: prior to the "fix" it shows it synce updates the time and day, but no data is synced
Arwyn: Thank you for the information.
Arwyn: May I know the complete model number of the Phone? You can find it under Settings >> About Device (or) beneath the phone's battery which generally starts with SM,GT, SCH, SGH or SPH.
Eric: SM-G900T
Arwyn: Thank you for the model number.
Arwyn: May I know the Base Band version of the device? You can find the Base Band version under Apps >> Settings >> About device >> Base band version.
Eric: G900TUVU1BNF6
Arwyn: Thank you for the information.
Arwyn: Let us perform few troubleshooting steps on the device to fix the issue.
Arwyn: Let's try some troubleshooting on the device also and check for the result.
Arwyn: Shall we try?
Eric: sure, unless they are steps i have already tried...
Arwyn: Let's perform wipe cache partition on the device and check if the issue gets resolved. It will only delete temporary files on the device.
Eric: The app is already working right now, i just know it's going to get disconnected and not sync again
Eric: i want to know how samsung is fixing this issue? There are tons of other users who are experiencing this issue
Arwyn: Sure.
Arwyn: I'll help you with the steps of wipe cache partition.
Arwyn: 1. Power the device off (remove and re-insert the battery).
Arwyn: 2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
Arwyn: 3. When the device vibrates; release only the Power key.
Arwyn: 4. When the Android system recovery menu displays; release the Volume Up and the Home key.
Arwyn: 5. Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.
Arwyn: 6. After the Wipe Cache Partition is completed reboot the device with REBOOT NOW option.
Arwyn: Please note the steps and perform it when the Gear will not sync the data with the device.
Arwyn: If the issue persists even after the Wipe Cache Partition get back to us with the chat ID to assist you further.
Arwyn: Let me provide you with the chat session ID: LTK1125601298662X as a reference for this case. You can get back to us with the same Chat session if there is any issues, so that the chat history will be saved in our records and you need not explain the issue from starting onwards and our agents will pick up where we left off. We are available 24 hrs.
Arwyn: Have you noted chat ID?
Eric: yes the LT number?
Arwyn: Yes that's the number.
Eric: ok
Arwyn: Thank you for confirming.
Arwyn: Is there anything else that I can assist you with?
Eric: as of right now, no thank you
Arwyn: You are welcome.
Arwyn: It was nice assisting you. Customer satisfaction is what we strive for.
Arwyn: Have a great day.
Arwyn: We thank you for your inquiry today and hope your experience with Samsung tech support has been a pleasant one. In an effort to continuously improve our service, we request you to take a minute and complete a quick survey.Please click blue 'X' button on the upper right corner and you will be provided with the survey to complete.
Arwyn: Bye Eric!!
Chat InformationChat session has been terminated by the Samsung Agent.
I have not yet tried this issue, as i already did the first fix and it's not working (for how long? Who knows).
If anyone is having an issue and wants to try the clearing partition fix and see the results, let me know if that works for you. It beats having to reset everything and losing my shealth data all the time.
Hope this helps someone.
The steps that seem to fix the syncing issue i am having is: Please follow the below path on the device: Settings >Applications> Application Manager >> All >> S Health>> Clear Data, Clear Cache and Force Stop.
Here is my recent conversation with samsung support:
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Arwyn'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125601298662X
Arwyn: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Eric: are there any known issues with the gear manager app?
Arwyn: As of now we do not have any know issues on the Gear manager app. However please let me know the issue to assist you better.
Eric: i picked up the gear 2 lil over a week ago, and not it will not syce notification, emails, messages with my phone
Eric: i've been through tech support help and they even mirrored control of my phone to fix the issue
Eric: it was fixed for a day but now i am still having the same problem
Eric: i've deleted and reinstalled the gear manager app 3 times and factory reset my gear 2 3 times
Arwyn: I understand that your device notifications are not being synced with your Gear. Is that correct?
Eric: correct
Arwyn: Thank you for confirming.
Arwyn: Not to worry. I'll try my best to fix the issue.
Arwyn: In order to isolate the issue and perform appropriate troubleshooting I need to probe some questions. Shall we proceed?
Eric: k
Arwyn: For how long you have been experiencing the issue?
Eric: i have the steps that are needed to fix
Eric: that past few days
Eric: *the
Arwyn: May I know what all the steps you have tried on the device to resolve the issue?
Eric: clear app data and cache
Eric: that seems to fix the issue, however that also deletes my profile and factory resets my gear 2, so any data obtain on the gear for that day is wiped out without having the opportunity to sync to my phone and back up
Arwyn: I apologize for the inconvenience caused to you.
Arwyn: Let me check what else we can do for you to resolve the issue.
Arwyn: I've checked the information for you.
Arwyn: What happens when you try to sync the data on the Gear?
Eric: prior to the "fix" it shows it synce updates the time and day, but no data is synced
Arwyn: Thank you for the information.
Arwyn: May I know the complete model number of the Phone? You can find it under Settings >> About Device (or) beneath the phone's battery which generally starts with SM,GT, SCH, SGH or SPH.
Eric: SM-G900T
Arwyn: Thank you for the model number.
Arwyn: May I know the Base Band version of the device? You can find the Base Band version under Apps >> Settings >> About device >> Base band version.
Eric: G900TUVU1BNF6
Arwyn: Thank you for the information.
Arwyn: Let us perform few troubleshooting steps on the device to fix the issue.
Arwyn: Let's try some troubleshooting on the device also and check for the result.
Arwyn: Shall we try?
Eric: sure, unless they are steps i have already tried...
Arwyn: Let's perform wipe cache partition on the device and check if the issue gets resolved. It will only delete temporary files on the device.
Eric: The app is already working right now, i just know it's going to get disconnected and not sync again
Eric: i want to know how samsung is fixing this issue? There are tons of other users who are experiencing this issue
Arwyn: Sure.
Arwyn: I'll help you with the steps of wipe cache partition.
Arwyn: 1. Power the device off (remove and re-insert the battery).
Arwyn: 2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
Arwyn: 3. When the device vibrates; release only the Power key.
Arwyn: 4. When the Android system recovery menu displays; release the Volume Up and the Home key.
Arwyn: 5. Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.
Arwyn: 6. After the Wipe Cache Partition is completed reboot the device with REBOOT NOW option.
Arwyn: Please note the steps and perform it when the Gear will not sync the data with the device.
Arwyn: If the issue persists even after the Wipe Cache Partition get back to us with the chat ID to assist you further.
Arwyn: Let me provide you with the chat session ID: LTK1125601298662X as a reference for this case. You can get back to us with the same Chat session if there is any issues, so that the chat history will be saved in our records and you need not explain the issue from starting onwards and our agents will pick up where we left off. We are available 24 hrs.
Arwyn: Have you noted chat ID?
Eric: yes the LT number?
Arwyn: Yes that's the number.
Eric: ok
Arwyn: Thank you for confirming.
Arwyn: Is there anything else that I can assist you with?
Eric: as of right now, no thank you
Arwyn: You are welcome.
Arwyn: It was nice assisting you. Customer satisfaction is what we strive for.
Arwyn: Have a great day.
Arwyn: We thank you for your inquiry today and hope your experience with Samsung tech support has been a pleasant one. In an effort to continuously improve our service, we request you to take a minute and complete a quick survey.Please click blue 'X' button on the upper right corner and you will be provided with the survey to complete.
Arwyn: Bye Eric!!
Chat InformationChat session has been terminated by the Samsung Agent.
I have not yet tried this issue, as i already did the first fix and it's not working (for how long? Who knows).
If anyone is having an issue and wants to try the clearing partition fix and see the results, let me know if that works for you. It beats having to reset everything and losing my shealth data all the time.
Hope this helps someone.
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