Latest system update breaks Google voice.

[mrcraft2u]

I was reading a post about how the latest update to the DT breaks Google voice and how to fix it... For the life of me I cannot find it. Can someone point me in the right direction? Thanks in advance for any help.

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[teeitupmo#WN]

I use my Turbo and Google Voice to get my Sprint phone calls and text messages. Nothing is broken that I am aware of. Someone once again is spreading propaganda.


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[mrcraft2u]

I mainly use it for voice-mail and after the update it no longer goes through Google voice but the regular voice-mail app. I've tried uninstalling / reinstalling GV and also removed and re-added my phone through the website... Still no go.

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[fdisker]

Same here

 

[paintdrinkingpete]

I've installed the latest update and just test my VM service, and Google Voice is still working. Not sure if it makes a difference, but I set up GV as my voice mail provider a LONG TIME ago, back when you had to dial a series of numbers on the phone and couldn't set it up on the app or online.

 

[Furt]

No problems at all for me. Then again I don't use voicemail...

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[Billy Bixby]

I couldnt get it to work either, and on my pc was prompted to dial *71 followed by a # whose last 2 digits were different from my GV #. It didnt make sense to me, but it finally worked after i did it

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[Billy Bixby]

Dialing *71 followed by my actual GV # would not work.

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[mrcraft2u]

That's weird... The *71 followed by my GV # worked for me. Technology #smh ;-)

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[Jeff Hager]

I had the same problem. I had read the same thread and sure enough, GV wasn't my default voicemail. I did *71 and your GV number and it works again. I'm guessing it has something to do with calls being routed through advanced calling instead of regular telephone and the new system needed to be reconfigurated. I don't feel like trying it, but I wonder if disabling Advanced Calling would have restored my call forwarding to GV??? I'm assuming it just two separate systems that are set up differently.

 

[doogald]

I had the same problem. I had read the same thread and sure enough, GV wasn't my default voicemail. I did *71 and your GV number and it works again. I'm guessing it has something to do with calls being routed through advanced calling instead of regular telephone and the new system needed to be reconfigurated. I don't feel like trying it, but I wonder if disabling Advanced Calling would have restored my call forwarding to GV??? I'm assuming it just two separate systems that are set up differently.

The FAQ for Advanced Calling says that switching the feature on stops any forwards that you've set on your line, so that seems to make sense.

Advanced Calling FAQs | Verizon Wireless

Under "How can I get Advanced Calling 1.0?"

If Call Forwarding was set up on your line before adding HD Voice, you'll need to reset your Call Forwarding number after restarting your phone.

Everybody who's added VoLTE may want to read through the FAQ...