Thank goodness they REPAIR their phones. Companies like OnePlus, and other Chinese brands are seeing stores dropping them due to their complete lack of support for products and warranty service after the sale. India alone had a chain of over 900 stores with this severe problem.
And do you think Samsung doesn't have this information about customers, anyway? Good grief.
I also don't care for the excess glue in batteries issue, but remember that this is I-fixit we are hearing this from. They have just given up on a major portion of their business. I have a feeling the right to repair people will get on this soon.