LeEco Le 2 Pro - Can't do factory reset

[ButasLaisves]

After selecting "Reset Phone" and confirming Reset, it goes to LeEco RECOVERY screen for a several seconds and then reboots normally as if I asked to reboot.

Please help. How to reset the phone?

P.S. I have 2 LeEco Le 2 Pro, and the other did fine.

 

[B. Diddy]

Welcome to Android Central! Are you trying to reset it from the Recovery Menu, like this? LeEco Le 2 Pro X20 - How to Hard Reset my phone - HardReset.info

 

[ButasLaisves]

Hi, thanks for getting back to me.

I've tried from the Settings menu and with your recommendations as well. Unfortunately, it works until step 3. After LeEco RECOVERY shows up, I press Power button (step 4) and then the phone reboots and shows normal LeEco screen as if I've just switched it on.

 

[B. Diddy]

I wonder if those steps are a little misleading. Try the following:

1. Power off the phone.
2. Press and hold Power and Vol Up until you see the LeEco logo -- then release the Vol Up button only.
3. Keep the Power button pressed until the Recovery Menu appears (hopefully).

 

[ButasLaisves]

Oh, I see. My guess is that for normal phones the steps work fine either way Thank you for helping me!

I did as you explained but got the same result. Here's a video what happens each time when I try to factory-reset: https://drive.google.com/file/d/1eO7KK9XcKtO_zujfXKg-wHACE3PkH1Vd/view?usp=sharing (sorry for the ancient quality)

 

[B. Diddy]

Hmm -- sorry, but I don't have a good explanation for that other than it could be a problem with the firmware or motherboard. Is it under warranty?

 

[ButasLaisves]

Actually, I couldn't find if it's 1-year or 2-year warranty. Anyway, I will contact the seller.

It's been a pleasure to communicate with you. Thank you and good luck!