LG G3 (D852 Fido/Rogers), can I get some help fixing it?

[shellyalison]

LG G3 (D852 Fido/Rogers)

I've no idea what I have done to my phone. Perhaps it was tiny fairies in the middle of the night.

This is my 1st Android phone. It's also the very 1st brand-spanking-new phone I've ever had. I've always just had used or hand-me-downs. As stupid as this is, I've actually cried over this.

Something is pretty messed up. I'm not sure. Doing a factory reset does nothing. I cannot figure out how to reset my phone back to the day I got it. I've tried reading forums, watching videos, etc,.

It's something wrong with only Google apps. All other apps seem to work fine. It's just google. It used to work, but now it doesn't. So my phone has where you sign-in to the phone and it then sets up all the Google apps for you. I can't sign-in to any Google things on my phone. I get this error message every single time:

Couldn't sign in. Can't establish a reliable connection to the server. This could be a temporary problem or your android device may not be provisioned for data services. If it continues, call customer care.

I called Google and they just said it was rooted and they won't help. I have learnt that rooting is kind of like hacking the software to make it do things it might not have been programmed to do. I went to the Amazon store, because I can't use the google store anylonger, and downloaded "root checker basic" and it tells me "Sorry! Root access is not properly installed on this device. Device: LG-D852 Android Version: 5.0.1" I don't remember ever doing the root.

I'm pretty much at the begging stage. I sent it back to LG for warranty, but they want $390.00 to fix it. I'm a middle aged woman, who finally got something pretty terrific, and now it's just upsetting. Why would I pay them $390, when for like another $100, I can just buy a new phone? Doesn't much matter, I can't afford either.

I'm hoping someone here can help me. I'm not really smart when it comes to electronics, so if you decide to help, I'm probably going to ask stupid questions, please be kind. You'd need to tell me step by step what to do, and I get that makes it frustrating when trying to help someone.

Thank you.
Shelly

 

[Rayfire]

Re: LG G3 (D852 Fido/Rogers)

Maybe try updating the Google Play Store services first, click the link below and see if it shows updated on your end.

https://forums.androidcentral.com/e...d=com.google.android.gms&hl=en&token=QqfVWX0R

 

[shellyalison]

Re: LG G3 (D852 Fido/Rogers)

It says it's already installed. Thanks for your help.

 

[Klotar]

Re: LG G3 (D852 Fido/Rogers)

I think one of the first things that I'd do is check your APN settings. Sometimes they get messed up, especially after an OS update, for certain models (the D852 is a Rogers/Bell/Telus model but you are on the Fido network which uses Rogers towers). Here are the instructions to check/change your APN settings for the LG G3 D852 running on the Fido network.

The day you got your phone, was it running Lollipop already (5.0.1) or was it running Jelly Bean (4.4.2, if I recall)?

Is the date correct on your device? Sometimes the towers have bad date/time information and your phone updates the date/time (if you set it to do so, I disable it) and Google Services does not like funky dates. Google authenticates certificates to check expiry, etc. and bad dates can mess that up.

If the date is okay, next go to Settings, then Apps, then All, then scroll down to Google Play Store, touch it, then clear data.
Next, do the same as the Play Store, but this time for Google Framework. Then reboot the phone and see if that fixes the issue.