I am having similar issues. It just started. Before reading this forum I wondered if it was screen protector related therefore I took that off. Today my Cell phone provider suggested I make sure I do a backup and restore on my phone before proceeding. Done. I cannot pull up my cell dial pad nor can I fill in my banking info on my mobile banking app. In fact I uninstalled that app and will reinstall. I am frustrated beyond. Nice phone but this is frustrating.