LG G4 Stuck on boot, how can I get it out of it?

[computersoc]

LG should fix it out of warranty. Contact LG USA support and articulate that you're having the bootloop issue which has been widely reported to them.

 

[TrophyNostalgia]

My LG G4 has been having odd stutters lately. Today it randomly decided to reboot and has been stuck on the LG Life's Good (Powered by Android) screen. Soft Reset or Safe Mode doesn't appear to do anything. I've had my phone less than a year. Any suggestions? I'd rather not go through T-Mobile or LG support if I don't have to.

 

[gendo667]

My LG G4 has been having odd stutters lately. Today it randomly decided to reboot and has been stuck on the LG Life's Good (Powered by Android) screen. Soft Reset or Safe Mode doesn't appear to do anything. I've had my phone less than a year. Any suggestions? I'd rather not go through T-Mobile or LG support if I don't have to.

You're gonna have to. It's a hardware issue, your phone is fried. You can get a refurbished G4 through T-Mobile in roughly two days (I got mine in two days) or send it into LG for repairs. From what I've read it takes 20 days, give or take.

 

[TrophyNostalgia]

You're gonna have to. It's a hardware issue, your phone is fried. You can get a refurbished G4 through T-Mobile in roughly two days (I got mine in two days) or send it into LG for repairs. From what I've read it takes 20 days, give or take.

Is that covered by T-Mobile or do I have to say anything specific to indicate it was hardware failure? I've read up about the motherboard issues and my device has a 506 S/N which seems to be before the hardware fix.

 

[gendo667]

My wife and I both had boot looped G4's. My wife says we paid nothing. Honestly, I can't remember if we paid or not. If we did pay, it couldn't have been much. I'd remember otherwise.

I just told them I had a G4 that went into boot loop. No real conversation took place on that topic. Maybe someone else could chime in with their experience explaining the boot loop. I've heard some horror stories.

 

[TrophyNostalgia]

My wife and I both had boot looped G4's. My wife says we paid nothing. Honestly, I can't remember if we paid or not. If we did pay, it couldn't have been much. I'd remember otherwise.

I just told them I had a G4 that went into boot loop. No real conversation took place on that topic. Maybe someone else could chime in with their experience explaining the boot loop. I've heard some horror stories.

I just visited T-Mobile and the rep admitted he was quite familiar with the issue. Didn't even really ask questions once he observed the condition of the phone and acknowledged my technical insight. He stated that there would be a $20 warranty charge. I was wanting to see if I went through LG if I could get it repaired for free.

*Update: Still waiting to see if LG will repair it for free. But in the mean time T-Mobile stated that they would need to charge me $20 for activating a new SIM card on an older phone model that I had brought to them. Is this normal? I don't understand why I can't just activate an old SIM that was already in the device. At this rate I'm paying $40 to maintain the device on top of my lease payments. A bit surreal. May as well buy an unlocked phone and surpass the carrier altogether.

 

[Ralph Jenkins1]

My LG G4 has a serial # starting with 511 so apparently the problem isn't soley with models starting with #505 thru #508

 

[22222221]

Same thing happened to me, last thing i was doing was FB

 

[Eric Anzelc]

My wife's phone went boot loop on us today, super lame! I found this thread useful so I thought I would post what worked for me.

I tried freezing her phone as suggested here, it seemed promising, the phone did boot up a few times, but was only on for less that 5 minutes, not nearly enough time to transfer the 10 gigs of photos she has. I tried several times and froze it up to 2 hours!

After this didn't work I kept reading and read somewhere that someone cooked their phone to 400 degrees F. That seemed a bit aggressive, but I thought heating it up was worth a try, so I put my oven on warm 170 F and wrapped her phone in aluminium foil and let it warm up for 10 minutes. After that I booted it up and wrapped it again in foil to keep the heat in and it was on 30 minutes, which allowed me to copy everything I needed!!!

I hope this helps!

Cheers

 

[Yukondb]

I have a LG G4 (from T-mobile) and it has been stuck in the boot screen where it says "LG Life is Good". It gives me that screen for couple seconds, goes black, and comes back to that screen again. It is continuously stuck in this loop, and the only way to get out of it is taking the battery off. The phone does not have any custom rom installed, everything is as it was from factory settings (including launchers etc.)

I have tried hard reset with button combination but did not work. Any suggestions?

I have a TMobile LG G4 with exactly the same problem, mine apeares to have occured after a T-Moble software upgrade, woke up one morning with the phone in a rolling boot as you discribed. It is now sitting on the desk collecting dust.
Would love to find a way to resurect it, anyone else have the ame problem???

 

[madmikess]

My LG G4 has a serial # starting with 511 so apparently the problem isn't soley with models starting with #505 thru #508

Same here, SN starts with 511 and phone rebooted and got stuck on LG screen and died. TMobile says it's bootloop issue but it has never rebooted endlessly during this, just rebooted and died. Got the extra warranty with T-Mobile but it's still a wait for the new phone to arrive. On back order with these phones now. I wish they would honor the warranty by providing something else comparable. We'll see I guess.

 

[mojovino]

Figured I'd add my wife's phone to the list of defected. Woke up this morning to my wife's phone bricked, just showing the "Life's Good" NOT. Did all the stuff I could think of, found this thread, and froze the phone, was able to boot it and check if all her photos were backed up, and they were. So took the phone to T-Mobile, where I told them about what it did. He said "hmm, I wonder why LG doesn't put out a recall or a statement that they recognize the problem. I said I believe it's a known issue and has been recognized. I found an article which says LG acknowledged the issue: LG admits G4 bootloop problem is a hardware fault, will repair affected devices - Android Authority

Anyway, he said they can replace the phone under warranty (The phone is 1yr 2mos old) or they can allow me to upgrade using a Jump. I chose to get the phone replaced. They didn't bugger about my cracked screen (hairline crack on the bottom right of the phone, doesn't affect usage at all. T-mobile has ordered a replacement phone, says it will be there in 2 days to pick up. At that time, I'll give them this phone, and I pick up the replacement. They charged me a $5.00 replacement processing fee.

 

[lostchild]

Same thing happened to me, last thing i was doing was FB

Interesting.. because it was also the last thing I click.. the Facebook icon.. it got stuck...so I took out battery.. after putting it back.. boot loop and won't recovered.

 

[vgotewal]

Same problem. All was working fine....made a call, suddenly went into boot loop. My life came to standstill. Don't know how to live without phone. Thanks to this forum, after lot of worries, found this thread. Called LG. Phone was 1yr 5 mo old, they said though it is out of warranty, but they will extend by 6 months for this known problem. They sent shipping label right away and asked to ship the phone without battery and cover. They will repair the phone. If not then they will send me refurbished unit. All data and contacts will be lost, and I will be without phone for 9 days.

Though I am happy they are willing to fix my problem. But, being a large reputed company it would have been nice for this huge problem that they recalled the device, replace with new one without having 10 days of downtime. What is the guarantee that refurb they send will not have same problem? Worried to happy to disappointed a bit....

 

[lostchild]

Same problem. All was working fine....made a call, suddenly went into boot loop. My life came to standstill. Don't know how to live without phone. Thanks to this forum, after lot of worries, found this thread. Called LG. Phone was 1yr 5 mo old, they said though it is out of warranty, but they will extend by 6 months for this known problem. They sent shipping label right away and asked to ship the phone without battery and cover. They will repair the phone. If not then they will send me refurbished unit. All data and contacts will be lost, and I will be without phone for 9 days.

Though I am happy they are willing to fix my problem. But, being a large reputed company it would have been nice for this huge problem that they recalled the device, replace with new one without having 10 days of downtime. What is the guarantee that refurb they send will not have same problem? Worried to happy to disappointed a bit....

Hmmm if it is 10 days it would have been really fast. The label they emailed out is Fedex ground shipping. And I think it will be ground shipping back. I shipped it on Monday and tracking shows it will get there on Thursday. So I don't expect it to be back until after Halloween.

 

[DiaSin]

It looks like I'e joined the club. I was browsing facebook, it hardlocked, and now has this bootloop issue.

The problem is.. I bought my phone used on ebay, so I don't have a warranty. Has there been no fix found for this yet that is cheaper than motherboard replacement?

Edit: This last boot attempt I got an error message at the top of the screen.. "Secure Booting Error, Code 1009 (I think that was the number), Official!" and then it went black.

 

[lostchild]

Hmmm if it is 10 days it would have been really fast. The label they emailed out is Fedex ground shipping. And I think it will be ground shipping back. I shipped it on Monday and tracking shows it will get there on Thursday. So I don't expect it to be back until after Halloween.

I was wrong. So LG got it on Thursday and this morning it's already fixed and on the way back. Tracking said it will arrive on Wednesday. So 9 days total. The email said they swapped main board.

 

[MrHades17]

I had this problem earlier this summer. I tried everything that was suggested here and other forums to no avail. I took it to my T-Mobile retail store and had them look at it. They tried all the same thing I did with the same result. Luckily I had their insurance and was able to get a replacement fairly quickly. A buddy of mine that works at T-Mobile said that the G4 was notorious for going into boot loops for no reason. But anyways I've had my replacement for 4 months now with no problems.

 

[razr maxximus]

Just happened to me today. My wife and I both got our G4s last September, 13 months ago. Hers failed about 6 months ago. Verizon store wouldn't do much but gave me the customer service number and thought they might replace it. I am happy to report that they are sending me a refurbished G4 by next day which could be worse.

 

[frifred]

Well, it's my turn! I have a 505 phone which I bought and activated from Verizon the very first day they were available in store (06/04/15).....so, I got more than 16 months out of it! Since I do have the Total Equipment Coverage they are sending me a refurbished phone. I figured that I would go that route as there isn't anything out there right now that I want (I think that the V20 may be just a bit too large for me, would consider an Edge or maybe a Pixel, after I can see and handle one). This will give me a few months (before this one breaks!) ti decide on what phone I want to move to.