LG G5 suddenly wont play any videos, music, or doesnt have sound on ANYTHING

[kaltiny]

This literally happened within a matter of minutes. I was listening to music on my earphones one minute, then i unplugged to listen to something on my laptop, 2 min later when i plugged my earphones back into my phone to play a video on youtube, a message would pop up saying "play id error". My phone out of no where doesnt allow me to play any videos on ANY platform or app, including ones i recorded on the phones camera. It wont play any sound or music, in fact it seems as though it has corrupted my music files and now shows a message saying "file not supported". It also has NO SOUND what so ever. No ring tone, media, notifications, calls. anything related to sound, i dont hear it. Reboot doesnt work, icleared any cache from some apps to see if it will resolve the problem and nothing.

 

[wizzrah]

This literally happened within a matter of minutes. I was listening to music on my earphones one minute, then i unplugged to listen to something on my laptop, 2 min later when i plugged my earphones back into my phone to play a video on youtube, a message would pop up saying "play id error". My phone out of no where doesnt allow me to play any videos on ANY platform or app, including ones i recorded on the phones camera. It wont play any sound or music, in fact it seems as though it has corrupted my music files and now shows a message saying "file not supported". It also has NO SOUND what so ever. No ring tone, media, notifications, calls. anything related to sound, i dont hear it. Reboot doesnt work, icleared any cache from some apps to see if it will resolve the problem and nothing.

Hello.

I would suggest looking into doing a factory to see if starting fresh will fix. You would have to back up all of your data before doing so, as that wipes the internal storage of your phone. This would also give you the chance to check on a computer if the data on your phone is genuinely corrupted, or if your phone is just have a bad day!

 

[wizzrah]

In additon, you can try seeing if using a different music player or video player makes a difference, such as using VLC to try and play your videos on your phone. For youtube, what is the error code that is displayed when you try to play a video?

 

[kaltiny]

In additon, you can try seeing if using a different music player or video player makes a difference, such as using VLC to try and play your videos on your phone. For youtube, what is the error code that is displayed when you try to play a video?

It's a different ID number for every video but it starts with "There was a problem while playing (Playback ID" I've already tried using VLC for my phone recorded videos and the v videos still won't play. The only videos that do play are any that I search up online, but there is still no sound

 

[kaltiny]

That happy face is an accident lol