Regarding the protective film, the AT&T rep installed my glass screen protector too. However I had this weird little bubble right over the LG logo on the bottom bezel. I had this for at 3 weeks not thinking much about it, until one day I started scratching it with my nail and found it to be odd and then thought what if its a protective film, and sure enough it was!! There was even one on the back side bottom bezel too.
All to say, don't assume the Verizon guy knows everything about every phone. My AT&T guy was good, but completely didn't catch this. Stay positive and hope this helps you out!!!!