Lg stylo 4 going mute while on call

[CANDIDAB80]

My LG Stylo 4 keeps muting me during calls. It usually happens about 30 seconds to 1 minute into a conversation. For some reason I'm suddenly muted and the other person on the line cannot hear me. There is nothing to alert me that I have gone mute -- I will usually be mid-sentence and just hear the other person say "hello? are you there?"

When I will take the phone away from my ear I see a little green pop up (I guess it's minimized the call). Once I click the green pop up the other person can hear me again.

I hear the other person perfectly well, but they cannot hear me.

I'd be so grateful for any suggestions.

 

[B. Diddy]

Welcome to Android Central! When you're on a call and the phone is up against your ear, does the screen turn off, or does it stay on?

 

[CANDIDAB80]

I turn the screen off and i have also turned off the double tap feature thinking that might cause it but it has not helped.

 

[B. Diddy]

But when the call suddenly mutes, can you tell if the screen has suddenly come on (even when it's still up against your ear)? (What I'm trying to figure out is if the screen is inappropriately turning on while you're on a call and the phone is up against your ear, making it more likely that the mute button is accidentally being pressed by your face.)

Another possibility is that you could somehow be initiating a conference call by accident. Look on page 68 of the manual to see how a conference call is made: https://www.sprint.com/content/dam/...ments/LG-Q710AL_SPR_UG_Web_EN_V1.0_180628.pdf

 

[CANDIDAB80]

Im not sure which of these are happening but at some point the screen is coming on but not sure to why.

 

[B. Diddy]

Does this ever happen if you make the call using speakerphone, or a wired or Bluetooth headset?

 

[CANDIDAB80]

No it has not... today it went to a instant text screen while on a call and when i selected for it to go back to voice call a message came across phone and said unable to go to voice call at this time had to leave it on that screen and put them on speaker phone to finish the call.

 

[B. Diddy]

Does this also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-37693