Lollipop s4 update

[neil price1]

After updating to lollipop today I can't read my text messages in full. I can only see the preview but when I click on message to read in full the message does not display. Any ideas please?

Posted via Android Central App

 

[B. Diddy]

Welcome to Android Central! Are you tapping the text message notification, or are you actually within the Messaging app already?

 

[neil price1]

Thanks for your response. Can't access my messages from either. Even if I go. In to messege app still blank.?

Posted via Android Central App

 

[B. Diddy]

Does this persist after a reboot? How about a cache partition wipe, which won't erase any personal data? http://support.t-mobile.com/docs/DOC-5744

 

[neil price1]

Still can't read messages after partition wipe...... But can still read preview and messages come through OK?

Posted via Android Central App

 

[B. Diddy]

Very strange. Go to the App Manager, select Messaging, and Clear Cache/Clear Data, then Force Stop. This might erase any locally saved messages, so only do this if you're ok with losing any saved messages. Now try again.

 

[neil price1]

Sadly still the same......

Posted via Android Central App

 

[B. Diddy]

What happens when you tap the preview? Does the Messaging app open? Does it just show an empty conversation?